Using IncidentIQ for Tech, Facilities and Room Reservations
Accessing Incident IQ
Open a new tab and type support.etownschools.org
in the address bar and press Return on the keyboard.
Click Login with Google. Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.
Start a New Ticket
Start a new ticket in 3 places; in either of the blue New Ticket links or, for computer support, by clicking one of your saved assets in Quick Tickets section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
Figure 1. Press the blue button labeled "New Ticket" to open a ticket.
Select a Category
Select what the ticket is about. For example:
- Devices/Hardware if the ticket is about a computer, copier/printer or desk phone.
- Facilities if this is a work order
- Event Reservations to reserve a room/space in the district
Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.
Technology Tickets
To begin a Technology ticket for a computer issue, enter the asset tag number, select a favorite asset OR select from all device categories to begin the ticket. There will then be a number of screens to refine your ticket down to the closest issue.
You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
Figure 3. Choose a device or sub-category.
You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
Figure 4. Describe the issue and troubleshooting steps before submitting the ticket.
Facilities Ticket
To submit a Facilities ticket, select a category and then sub-category describing the issue or search in the provided field. Choose Other Requests if the categories don’t apply.
Figure 5. Select an IncidentIQ Facilities sub-category or search in the search box.
Describe the issue and any troubleshooting steps that you’ve taken in the field provided as shown in Figure 6. Next, add a location, enter additional users and attach files, if needed.
Once the ticket is submitted, an alert will appear at the top of the screen showing that the ticket was successfully submitted and an email notification will be sent to the district email account(s) associated with the ticket.
Figure 6. Describe the issue and enter required information before submitting the ticket.
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