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Using IncidentIQ for Tech, Facilities and Room Reservations

Version 1.8 by Christine Sklareski on 2025/03/03 14:32

Accessing Incident IQ

Open a new tab and type support.etownschools.org 

in the address bar and press Return on the keyboard.

Click Login with Google. Click on your district email address if it shows, or type it in and enter your password if you’re not already signed into your district Google account.

Contents

Start a New Ticket

Start a new ticket in 3 places (see figure 1); in either of the blue New Ticket links or, for computer support, by clicking one of your saved assets in Quick Tickets section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).

IncidentIQ New Ticket locations

Figure 1. Start a new ticket using the blue buttons.

Select the Issue

Select what the ticket is about. For example:

  • Devices/Hardware if the ticket is about a computer, copier/printer or desk phone.
  • Facilities if this is a work order
  • Event Reservations to reserve a room/space in the district
IncidentIQ category selection screen

Figure 2. IncidentIQ category selection screen