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Last modified by Christine Sklareski on 2025/03/03 15:59
From version 3.2
edited by Christine Sklareski
on 2025/03/03 14:50
Change comment: There is no comment for this version
To version 1.8
edited by Christine Sklareski
on 2025/03/03 14:32
Change comment: There is no comment for this version

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1 -Main.WebsitesSoftware.IncidentIQ 2.WebHome
1 +Sandbox.WebHome
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34 34  = Start a New Ticket =
35 35  
36 36  
37 -**Start a new ticket in 3 places**; in either of the **blue New Ticket links** or, for computer support, by clicking one of **your saved assets** in Quick Tickets section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
37 +(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Start a new ticket in 3 places (see figure 1)**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %); in either of the blue (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**New Ticket**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) links or, for computer support, by clicking one of your saved assets in (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Quick Tickets**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) section. An asset is any device that is assigned to you (computer, interactive board/panel, copier/printer).
38 38  )))
39 39  
40 40  
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41 41  
42 42  (% class="col-xs-12 col-sm-4" %)
43 43  (((
44 -[[Figure 1. Press the blue button labeled "New Ticket" to open a ticket.>>image:NewTicket.png||alt="IncidentIQ New Ticket locations" height="395" width="749"]]
44 +[[Figure 1. Start a new ticket using the blue buttons.>>image:NewTicket.png||alt="IncidentIQ New Ticket locations" height="395" width="749"]]
45 45  )))
46 46  )))
47 47  
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52 52  (((
53 53  (% class="col-xs-12 col-sm-8" %)
54 54  (((
55 -= Select a Category =
55 += Select the Issue =
56 56  
57 57  
58 58  (% style="line-height:1.2" %)
59 -Select what the ticket is about. For example:
59 +(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Select what the ticket is about. **(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %)For example:
60 60  
61 -* **Devices/Hardware** if the ticket is about a computer, copier/printer or desk phone.
62 -* **Facilities** if this is a work order
63 -* **Event Reservations** to reserve a room/space in the district
61 +* (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Devices/Hardware**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) if the ticket is about a computer, copier/printer or desk phone.
62 +* (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Facilities**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) if this is a work order
63 +* (% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:700; text-decoration:none; white-space:pre-wrap" %)**Event Reservations**(% style="color:#000000; font-family:Arial,sans-serif; font-size:11pt; font-style:normal; font-variant-alternates:normal; font-variant-east-asian:normal; font-variant-emoji:normal; font-variant-ligatures:normal; font-variant-numeric:normal; font-variant-position:normal; font-weight:400; text-decoration:none; white-space:pre-wrap" %) to reserve a room/space in the district
64 64  )))
65 65  
66 66  
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67 67  
68 68  (% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -[[Figure 2. Select a category in IncidentIQ. The ticket will then be assigned to the appropriate department and technician.>>image:Ticket-Category2.png||alt="Select a category in IncidentIQ" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="119" width="333"]]
70 +[[Figure 2. IncidentIQ category selection screen>>image:Ticket-Category2.png||alt="IncidentIQ category selection screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="149" width="416"]]
71 71  )))
72 72  )))
73 73  
74 74  
75 -----
76 76  
77 -(% class="row" %)
78 -(((
79 -(% class="col-xs-12 col-sm-8" %)
80 -(((
81 -== Technology Tickets ==
82 82  
83 83  
84 -(% style="line-height:1.2" %)
85 -To begin a Technology ticket for a computer issue, enter the asset tag number, select a favorite asset OR select from all device categories to begin the ticket. There will then be a number of screens to refine your ticket down to the closest issue.
86 86  
87 -(% style="line-height:1.2" %)
88 -You will then describe the issue and any troubleshooting steps that you’ve taken in the field provided. Next, add a location, indicate whether private student info is attached, enter additional users and attach files.
89 -)))
90 -
91 -
92 -
93 -(% class="col-xs-12 col-sm-4" %)
94 -(((
95 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
96 -)))
97 -)))
98 -
99 -
100 -----
101 -
102 -(% class="row" %)
103 -(((
104 -(% class="col-xs-12 col-sm-8" %)
105 -(((
106 -= Section 3 =
107 -
108 -
109 -Content 3
110 -)))
111 -
112 -
113 -
114 -(% class="col-xs-12 col-sm-4" %)
115 -(((
116 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
117 -)))
118 -)))
119 -
120 -
121 -
122 -
123 123  
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