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Last modified by Christine Sklareski on 2025/03/05 15:00
From version 8.1
edited by Christine Sklareski
on 2025/03/05 14:50
Change comment: There is no comment for this version
To version 9.1
edited by Christine Sklareski
on 2025/03/05 15:00
Change comment: There is no comment for this version

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23 23  
24 24  * (((
25 25  (% class="wikigeneratedid" id="HTipsheet:showshowtocreateanewticketandshowsasamplenewticketemailnotification." %)
26 -[[Tipsheet>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Using%20IncidentIQ%20for%20Tech%2C%20Facilities%20and%20Room%20Reservations/||style="background-color: rgb(255, 255, 255); font-size: 14px;" target="_blank"]](% style="font-size:14px" %): shows how to create a new ticket and shows a sample new ticket email notification.
26 +[[Tipsheet>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Using%20IncidentIQ%20for%20Tech%2C%20Facilities%20and%20Room%20Reservations/||style="background-color: rgb(255, 255, 255); font-size: 14px;"]](% style="font-size:14px" %): shows how to create a new ticket and shows a sample new ticket email notification.
27 27  )))
28 28  * (((
29 -[[Tipsheet 2>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Reply_Ticket-Add_Attachment/||target="_blank"]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
29 +[[Tipsheet 2>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Reply_Ticket-Add_Attachment/]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
30 30  )))
31 31  * [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
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