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Last modified by Christine Sklareski on 2025/03/05 15:00
From version 7.1
edited by Christine Sklareski
on 2025/03/05 14:49
Change comment: There is no comment for this version
To version 3.2
edited by christine_sklareski
on 2025/01/22 13:16
Change comment: There is no comment for this version

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1 -XWiki.christine_sklareskietownschoolsorg
1 +XWiki.christine_sklareski
Content
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4 4  (((
5 5  (% class="col-xs-12 col-sm-8" %)
6 6  (((
7 -== [[IncidentIQ>>url:http://support.etownschools.org]] ==
7 +== [[**IncidentIQ**>>url:http://support.etownschools.org]] ==
8 8  
9 9  
10 10  Staff and students should now use Incident IQ for technology support. Click the **Login with Google** link and enter a district email address if prompted.
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21 21  
22 22  == Instructional Material: ==
23 23  
24 -* (((
25 -== [[Tipsheet>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Using%20IncidentIQ%20for%20Tech%2C%20Facilities%20and%20Room%20Reservations/||style="background-color: rgb(255, 255, 255); font-size: 14px;" target="_blank"]](% style="font-size:14px" %): shows how to create a new ticket and shows a sample new ticket email notification.(%%) ==
26 -)))
27 -* (((
28 -[[Tipsheet 2>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Reply_Ticket-Add_Attachment/||target="_blank"]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
29 -)))
30 -* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
24 +* [[How to Create a Ticket - tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]
25 +* [[How to Reply to a Ticket - tipsheet>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]
26 +* [[Overview of IncidentIQ - tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]]
31 31  
32 32  For immediate emergency support, please contact the Technology Help Desk at district phone extension 11199.
33 33  )))