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Last modified by Christine Sklareski on 2025/03/05 15:00
From version 4.1
edited by Christine Sklareski
on 2025/03/05 14:48
Change comment: There is no comment for this version
To version 5.1
edited by Christine Sklareski
on 2025/03/05 14:48
Change comment: There is no comment for this version

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24 24  * (((
25 25  == [[Tipsheet>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Using%20IncidentIQ%20for%20Tech%2C%20Facilities%20and%20Room%20Reservations/||style="background-color: rgb(255, 255, 255); font-size: 14px;"]](% style="font-size:14px" %): shows how to create a new ticket and shows a sample new ticket email notification.(%%) ==
26 26  )))
27 -* [[Tipsheet 2>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Reply_Ticket-Add_Attachment/]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
27 +* (((
28 +[[Tipsheet 2>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Reply_Ticket-Add_Attachment/]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
29 +)))
28 28  * [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
29 29  
30 30  For immediate emergency support, please contact the Technology Help Desk at district phone extension 11199.