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Last modified by Christine Sklareski on 2025/03/05 15:00
From version 3.2
edited by christine_sklareski
on 2025/01/22 13:16
Change comment: There is no comment for this version
To version 4.1
edited by Christine Sklareski
on 2025/03/05 14:48
Change comment: There is no comment for this version

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1 -XWiki.christine_sklareski
1 +XWiki.christine_sklareskietownschoolsorg
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21 21  
22 22  == Instructional Material: ==
23 23  
24 -* [[How to Create a Ticket - tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]
25 -* [[How to Reply to a Ticket - tipsheet>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]
26 -* [[Overview of IncidentIQ - tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]]
24 +* (((
25 +== [[Tipsheet>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Using%20IncidentIQ%20for%20Tech%2C%20Facilities%20and%20Room%20Reservations/||style="background-color: rgb(255, 255, 255); font-size: 14px;"]](% style="font-size:14px" %): shows how to create a new ticket and shows a sample new ticket email notification.(%%) ==
26 +)))
27 +* [[Tipsheet 2>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Reply_Ticket-Add_Attachment/]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
28 +* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
27 27  
28 28  For immediate emergency support, please contact the Technology Help Desk at district phone extension 11199.
29 29  )))