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Last modified by Christine Sklareski on 2025/03/05 15:00
From version 3.1
edited by christine_sklareski
on 2025/01/22 10:10
Change comment: There is no comment for this version
To version 4.1
edited by Christine Sklareski
on 2025/03/05 14:48
Change comment: There is no comment for this version

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1 -XWiki.christine_sklareski
1 +XWiki.christine_sklareskietownschoolsorg
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13 13  
14 14  ----
15 15  
16 -== **Student Tech Offices** ==
16 +== Student Tech Offices ==
17 17  
18 18  Student tech support offices are located in the High School/Middle School IMC and in the Bear Creek main hallway. Any student needing tech support can stop in to the office for assistance. The tech offices are staffed by members of the Technology Services department. When possible, students are asked to enter support tickets through [[IncidentIQ>>url:http://support.etownschools.org]] before arriving at the tech office. Teachers can enter support tickets on behalf of students if a student's Chromebook is not working. Periodically, the Tech Offices are closed so
19 19  
20 20  ----
21 21  
22 -== **Instructional Material:** ==
22 +== Instructional Material: ==
23 23  
24 -* [[How to Create a Ticket - tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]
25 -* [[How to Reply to a Ticket - tipsheet>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]
26 -* [[Overview of IncidentIQ - tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]]
24 +* (((
25 +== [[Tipsheet>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Using%20IncidentIQ%20for%20Tech%2C%20Facilities%20and%20Room%20Reservations/||style="background-color: rgb(255, 255, 255); font-size: 14px;"]](% style="font-size:14px" %): shows how to create a new ticket and shows a sample new ticket email notification.(%%) ==
26 +)))
27 +* [[Tipsheet 2>>path:/bin/view/Main/WebsitesSoftware/IncidentIQ%202/Reply_Ticket-Add_Attachment/]]: shows how to add a comment, attach a file, view ticket activity and find attachments from technicians
28 +* [[Tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]] (9:14 min): gives an overview of the IIQ interface and how to create a ticket, search for submitted tickets and find the Knowledge Base.
27 27  
28 28  For immediate emergency support, please contact the Technology Help Desk at district phone extension 11199.
29 29  )))