Skip to Content
Last modified by Christine Sklareski on 2025/03/05 15:00
From version 1.3
edited by christine_sklareski
on 2025/01/22 10:08
Change comment: There is no comment for this version
To version 1.2
edited by christine_sklareski
on 2025/01/22 10:08
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -1,31 +3,35 @@
1 -The Department of Technology Services has implemented a new tech request database system. IncidentIQ (iiQ) is an online portal that now allows staff members, students and parents/guardians to directly enter tech requests and track tech request history. This online service can be accessed anywhere via an internet connection and will create a more efficient way to work through technology requests and technical repairs. 
2 -
3 3  (% class="row" %)
4 4  (((
5 5  (% class="col-xs-12 col-sm-8" %)
6 6  (((
7 -== [[**IncidentIQ**>>url:http://support.etownschools.org]] ==
5 += Paragraph 1 =
8 8  
7 +Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
9 9  
10 -Staff and students should now use Incident IQ for technology support. Click the **Login with Google** link and enter a district email address if prompted.
9 +== Sub-paragraph ==
11 11  
12 -Parents/Guardians can assist their students by opening a support ticket with Technology Services through a [[guest account in IncidentIQ>>url:https://etownschools.incidentiq.com/guest/27BN4WAB/request-support]]. When creating a guest ticket for support, please include your name and email address, your child's name and grade, and your question or issue.
11 +Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
13 13  
14 -----
13 +== Sub-paragraph ==
15 15  
16 -== **Student Tech Offices** ==
15 +Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
17 17  
18 -Student tech support offices are located in the High School/Middle School IMC and in the Bear Creek main hallway. Any student needing tech support can stop in to the office for assistance. The tech offices are staffed by members of the Technology Services department. When possible, students are asked to enter support tickets through [[IncidentIQ>>url:http://support.etownschools.org]] before arriving at the tech office. Teachers can enter support tickets on behalf of students if a student's Chromebook is not working. Periodically, the Tech Offices are closed so
17 +=== Sub-sub paragraph ===
19 19  
20 -----
19 +Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
21 21  
22 -== **Instructional Material:** ==
23 23  
24 -* [[How to Create a Ticket - tipsheet>>url:https://drive.google.com/file/d/1Vndqc1jkAvaA6WaVpuztU-nad6cQSRwN/view?usp=sharing]]
25 -* [[How to Reply to a Ticket - tipsheet>>url:https://drive.google.com/file/d/1g7UDq0OCL2MijJxnpoad9JWEnU2Tb12d/view?usp=sharing]]
26 -* [[Overview of IncidentIQ - tutorial>>url:https://drive.google.com/file/d/10rfPFoVtCaHEANTbxRQkZPpvdVVBTl6w/view?usp=sharing]]
22 += Paragraph 2 =
27 27  
28 -For immediate emergency support, please contact the Technology Help Desk at district phone extension 11199.
24 +Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
25 +
26 +== Sub-paragraph ==
27 +
28 +Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
29 +
30 +== Sub-paragraph ==
31 +
32 +Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
29 29  )))
30 30  
31 31