Damage and Repair Center

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Consistent with our mission, “Every student graduates ready to live, learn, and thrive in a global community,” the districts implementation of its 1:1/Personalized Learning Technology Initiative is providing Chromebook devices to all students in grades 1 through 12.

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All repairs and support should be provided by members of the EASD Technology Support team. Chromebooks requiring service should never be taken to anyone outside of the Elizabethtown Area School District.

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= Technology Repair =

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* Complete a Technology Support ticket via [[IncidentIQ>>http://support.etownschools.org||rel="noopener noreferrer" target="_blank"]]

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* Students log in to IncidentIQ using their EASD District username and password

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* After submitting a support ticket, Chromebooks needing repair should be dropped off at the Tech Office located in:

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** The IMC at the High School and Middle School

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** The main hallway at Bear Creek

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** The building offices at Bainbridge and East High

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* Should the repair take longer than a few minutes, a loaner Chromebook will be provided for the student's use

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* If the damage results in some type of fee, the resulting fee will be billed to the parent or guardian.

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= Damage/Replacement Fee structure =

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Loss or theft of a device or damage due to negligence, intentional abuse, or failure to follow the [[Use and Care>>doc:Main.Technology in EASD.Chromebook Center 2.Chromebook Basics.WebHome||rel="noopener noreferrer"]] guidelines:

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* Lost or Stolen Chromebook for Full Replacement: $240.

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* Lost or Stolen Power Cable Replacement: $30.00

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* Broken Display: $80.00

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* Carry Case: $20.00

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* Carry Case Strap: $3.00

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Please note, students may be subject to loss of privilege, disciplinary action, legal action, and/or be financially responsible for the replacement cost of the Chromebook in the event of intentional damage and/or violation of policies and guidelines as outlined in this document and in EASD Policies #224 Care of School Property and #815 Acceptable Use of Internet, Computers, and Network Resources.

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== Responsibility for Damage ==

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The student is responsible for the assigned Chromebook and should immediately report any problems with the device to the Technology Department. The student shall use reasonable care to ensure that the Chromebook is not damaged. In the event of damage from **abuse or neglect**, the student/parent/guardian will be billed as listed above in the fee structure section.

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The student/parent/guardian will be billed for the current value of the Chromebook not to exceed $240.

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== Responsibility for Loss or Theft ==

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The following steps should be taken if a school device is lost or stolen:

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* If the device is lost in school during the school day, the office should be informed as soon as the loss is discovered.

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* If the device is lost outside of school, the office should be informed at the beginning of the very next school day.

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* If the device is stolen, student and parents should contact the police to file a police report and a copy of this report should be brought to the school office at the beginning of the very next school day.

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The student/parent/guardian will be billed for the current value of the Chromebook not to exceed $240.

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Lost or Stolen Chromebooks should be reported wtihin 24 hours to the student's school office and the office of Technology Services.

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