Teacher_Directions-GS2624
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This page provides basic instructions for using the Grandstream 32624 phones that are installed in all classrooms and small group instruction rooms.
Hardware: Front view of phone and explanation of buttons
Things to note:
- The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
- Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
Home screen of the touch display:
The home screen displays Tech-configured speed dials on the left, topped by the signed-in user's name and extension. On the right, Call, Contacts, and Call history softkeys are shown from top to bottom. The home screen will also have access to Settings.
Page 1 of the Grandstream home screen.
The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
Page 2 of the Grandstream home screen.
Place Calls
To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
Multiple ways to Initiate a call:
- Pick up the handset
- Press the Speaker button on the phone
- Press a name in the Speed dial menu on the touchscreen or the button box
- Find a name in Contacts
Place Calls
- Place a ringing call to an internal extension:
- Initiate a call
- Use the keypad to enter the extension
- Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
- To place a call to an outside phone number:
- Initiate a call
- Dial 9 (to access the outside line)
- Dial the external phone number
- Press Audio call.
Place Emergency Calls
- To place an emergency 911 call:
- Initiate a call.
- Dial 911 or 9911.
- Press Audio call.
- To place an internal emergency call to alert the office of an issue:
- Initiate a call.
- Dial your building's internal emergency extension.
- Press Audio call.
Figure .
Answer Calls
- To initiate a conference call from the dial screen: GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
- Enter the first extension number then press on it on the left panel of the screen
- The extension will be added to the dialing field and users can dial another number
- When all extensions have been entered, press "Audio Call" or "Video Call"
- To initiate a conference call while on a phone call:
- When the phone is on the call screen, tap on the "Conference" button
- Enter the third-party number or choose an available number on the left menu from the call history or contacts.
- After the call is established, the conference screen is brought up.
- Tap the "Invite" button to add more members to the conference.
- To initiate a conference call from the conference soft key:
- Bring up the dial screen.
- Enter the first extension number then press on it on the left panel of the screen.
- The extension will be added to the dialing field.
- Enter other extensions until all are entered.
- Press "Audio Call" or "Video Call" to begin the conference call.
Conference Call Management:
Attendee management:
- Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
- Mute: Tap the extension and then click the Mute button.
- Video on: Tap the extension and tap the Video on button.
- End a conference call:
- Tap the red handset button to end the call for everyone.
- Individuals who disconnect from the call will exit but all other parties will remain.
Figure .
Voicemail and Auto Attendant
- To initiate a conference call from the dial screen: GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
- Enter the first extension number then press on it on the left panel of the screen
- The extension will be added to the dialing field and users can dial another number
- When all extensions have been entered, press "Audio Call" or "Video Call"
- To initiate a conference call while on a phone call:
- When the phone is on the call screen, tap on the "Conference" button
- Enter the third-party number or choose an available number on the left menu from the call history or contacts.
- After the call is established, the conference screen is brought up.
- Tap the "Invite" button to add more members to the conference.
- To initiate a conference call from the conference soft key:
- Bring up the dial screen.
- Enter the first extension number then press on it on the left panel of the screen.
- The extension will be added to the dialing field.
- Enter other extensions until all are entered.
- Press "Audio Call" or "Video Call" to begin the conference call.
Conference Call Management:
Attendee management:
- Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
- Mute: Tap the extension and then click the Mute button.
- Video on: Tap the extension and tap the Video on button.
- End a conference call:
- Tap the red handset button to end the call for everyone.
- Individuals who disconnect from the call will exit but all other parties will remain.
Figure .
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