Wiki source code of Grandstream Wave Mobile App

Version 9.7 by Christine Sklareski on 2025/06/12 10:46

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4.2	8	Wave is a mobile app for use by those staff who are issued EASD Apple iOS devices for incoming and outgoing call capability. The mobile app also provides access to district contacts list.
2.5	9
5.2	10	{{info}}
8.3	11	Please note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
5.2	12	{{/info}}
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5.2	14
2.5	15	[[image:wave-icon.png\|\|alt="Grandstream Wave for Mobile app icon" data-xwiki-image-style-border="true" height="197" width="197"]]
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	21	{{box title="Contents"}}
	22	{{toc/}}
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6.2	27	A subset of screenshots displayed on the Grandstream page are sourced from the [[Grandstream Wave Mobile App User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/Wave_Mobile_App_User_Guide.pdf\|\|rel="noopener noreferrer" target="_blank"]].
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2.6	35	= Signing in the the Wave app =
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2.6	38	* The Wave app has been pushed out to each district iPhone remotely.
2.10	39	* Submit a ticket through [[IncidentIQ>>url:http://support.etownschools.org/]] requesting access to the Wave app.
2.6	40	* Tap Sign in
2.7	41	* Use the credentials provided by Technology Services to login:
2.8	42	** URL
	43	** Username: your phone extension
	44	** Password
2.46	45
	46	* To log out of the Wave for Mobile app:
	47	Tap the Chat** icon at the lower left
	48	Tap the User icon** at the top left
	49	Tap Log out** at the bottom of the menu
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2.6	56	[[Wave app sign in screen.>>image:Waveapp-signin.png\|\|alt="Wave app sign in screen." data-xwiki-image-style-border="true" height="184" width="197"]]
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2.18	67	= Make and Answer Calls =
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2.18	70	* Make a call
	71	** Tap Calls in the bottom menu
	72	** Tap the green dial pad button
	73	Enter the district extension number or an external number including 9**.
	74	** Click on the green call button or the blue video button to initiate the call.
2.19	75
2.18	76	* Answer a call
2.20	77	** Incoming calls will ring the device and bring up the answer screen.
	78	** Press the green call or video buttons to answer.
	79	** Switch between calls by tapping the blue call button.
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2.14	86	[[Make a call screen>>image:WaveMob-makeCall2.png\|\|alt="Wave Mobile- Make a call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
2.19	87
	88	[[Answer incoming calls and switch between calls.>>image:Wave-IncomingCalls.png\|\|alt="Answer incoming calls and switch between calls." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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2.21	99	= During a Call =
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2.23	102	* Call Features:
2.22	103	** Disable/enable microphone
	104	** Disable/enable video feed
	105	** Hold/unhold a call
	106	** Initiate a conference call
	107	** Transfer a call (blind or attended)
2.23	108
	109	* Call Flip Function:
2.22	110	** When you answer a call in the Wave mobile app, you can switch to the desk phone or the desktop app.
	111	* On the alternate device, tap the green notification and then tap or click Switch.**
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2.24	118	[[Call Options during a call>>image:Wave-duringCall.png\|\|alt="Wave Mobile- Options during a call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="345" width="197"]]
2.22	119
	120	[[Switch a call to another device.>>image:WAve-switch3 copy.jpg\|\|alt="Wave Mobile-Switch to another device." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="367"]]
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9.4	131	= Recent Call History =
2.13	132
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2.29	134	* To see the call history of all incoming and outgoing calls:
9.5	135	Tap Calls and Recent Calls**
2.29	136	** The call history is displayed behind the dial pad
	137	** To hide the dial pad, swipe down on the list of calls
	138	** To initiate a call to a number in the history, tap the the number and two options display:
	139	*** Call button dials the number
	140	*** Dial pad allows you to then tap the video button for videos calls
9.7	141	*** +: add number to Personal Contacts
9.3	142
	143
	144	= Voicemails =
	145
	146	* To view voicemails:
	147	Tap Calls**
	148	Tap Voicemail**
	149	Tap Play** to listen to the voicemail
	150	To return the call, tap the Video or Audio** callback buttons
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2.26	157	[[Wave Mobile- Make a call screen>>image:WaveMob-Call history.png\|\|alt="Wave Mobile- call history" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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2.43	168	= Find and Save Contacts =
2.15	169
2.35	170	* To make calls to EASD contacts:
	171	Tap Contacts** in the bottom menu
2.36	172	** Search for contacts using the top search field or select a letter from the menu running down the right side of the screen to view only users that start with the letter.
2.37	173	** Tap on the user you'd like to call
	174	Tap the Call** button to initiate a call.
2.38	175
	176	* To save a contact to Favorites for quick calling:
	177	Tap Contacts** in the bottom menu
	178	** Search for contacts using the top search field or select a letter from the menu running down the right side of the screen to view only users that start with the letter.
	179	** Tap on the user you'd like to call
	180	Tap the Star** button in the top right corner to add the contact to Favorites.
2.41	181	** Click the Star button again to remove the contact from favorites.
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2.37	188	[[Find Contacts and save as favorites.>>image:Wave-ContactsScreen.png\|\|alt="Wave Mobile- Find Contacts and save as favorites." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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3.2	199	= Account Status and Working Status =
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3.2	201
3.6	202	Wave users can customize their status in the app. It is divided into account status and working status, and is displayed in the Settings module.
3.2	203
3.5	204	* Account Status:
3.2	205	Tap Chats**
	206	Tap the User icon**
	207	Tap the Account Status** below the account name and extension
	208	* Online**: This is the default setting. New calls will prompt users.
	209	* Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
	210	* Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
	211	* Away**: The account status will be displayed as away, but the user still can send/receive calls.
3.3	212	* Offline**: The account will show as offline, but the user can still send and receive calls and messages normally.
3.6	213
	214	* Working Status:
3.7	215	Users can change their **working status to select one of the following (the working status will be displayed in the contacts book):
3.6	216	*** Meeting in progress
	217	*** On a business trip
	218	*** Working remotely
	219	*** Sick leave
	220	*** On leave
	221	*** None
	222	*** Custom
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3.7	231	[[Account status menu>>image:Wave-workingstatus.png\|\|alt="Wave Mobile- Account Status" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="344" width="207"]]
3.9	232
	233	[[Working status menu>>image:Wave-meetingnow.png\|\|alt="Wave Mobile- Account Status" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="344" width="207"]]
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Wiki source code of Grandstream Wave Mobile App

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