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Wiki source code of Grandstream Wave Mobile App

Version 9.7 by Christine Sklareski on 2025/06/12 10:46
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8 Wave is a mobile app for use by those staff who are issued EASD Apple iOS devices for incoming and outgoing call capability. The mobile app also provides access to district contacts list.
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10 {{info}}
11 Please note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
12 {{/info}}
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15 [[image:wave-icon.png||alt="Grandstream Wave for Mobile app icon" data-xwiki-image-style-border="true" height="197" width="197"]]
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21 {{box title="**Contents**"}}
22 {{toc/}}
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27 A subset of screenshots displayed on the Grandstream page are sourced from the [[Grandstream Wave Mobile App User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/Wave_Mobile_App_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
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35 = Signing in the the Wave app =
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38 * The Wave app has been pushed out to each district iPhone remotely.
39 * Submit a ticket through [[IncidentIQ>>url:http://support.etownschools.org/]] requesting access to the Wave app.
40 * Tap **Sign in**
41 * Use the credentials provided by Technology Services to login:
42 ** URL
43 ** Username: your phone extension
44 ** Password
45
46 * **To log out of the Wave for Mobile app:**
47 ** Tap the **Chat** icon at the lower left
48 ** Tap the **User icon** at the top left
49 ** Tap **Log out** at the bottom of the menu
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56 [[Wave app sign in screen.>>image:Waveapp-signin.png||alt="Wave app sign in screen." data-xwiki-image-style-border="true" height="184" width="197"]]
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67 = Make and Answer Calls =
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70 * **Make a call**
71 ** Tap Calls in the bottom menu
72 ** Tap the green dial pad button
73 ** Enter the district extension number or an external number including **9**.
74 ** Click on the green call button or the blue video button to initiate the call.
75
76 * **Answer a call**
77 ** Incoming calls will ring the device and bring up the answer screen.
78 ** Press the green call or video buttons to answer.
79 ** Switch between calls by tapping the blue call button.
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86 [[Make a call screen>>image:WaveMob-makeCall2.png||alt="Wave Mobile- Make a call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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88 [[Answer incoming calls and switch between calls.>>image:Wave-IncomingCalls.png||alt="Answer incoming calls and switch between calls." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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99 = During a Call =
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101
102 * **Call Features**:
103 ** Disable/enable microphone
104 ** Disable/enable video feed
105 ** Hold/unhold a call
106 ** Initiate a conference call
107 ** Transfer a call (blind or attended)
108
109 * **Call Flip Function:**
110 ** When you answer a call in the Wave mobile app, you can switch to the desk phone or the desktop app.
111 *** On the alternate device, tap the green notification and then tap or click **Switch.**
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118 [[Call Options during a call>>image:Wave-duringCall.png||alt="Wave Mobile- Options during a call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="345" width="197"]]
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120 [[Switch a call to another device.>>image:WAve-switch3 copy.jpg||alt="Wave Mobile-Switch to another device." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="367"]]
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131 = Recent Call History =
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133
134 * To see the call history of all incoming and outgoing calls:
135 ** Tap **Calls** and **Recent Calls**
136 ** The call history is displayed behind the dial pad
137 ** To hide the dial pad, swipe down on the list of calls
138 ** To initiate a call to a number in the history, tap the the number and two options display:
139 *** Call button dials the number
140 *** Dial pad allows you to then tap the video button for videos calls
141 *** +: add number to Personal Contacts
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144 = Voicemails =
145
146 * **To view voicemails**:
147 ** Tap **Calls**
148 ** Tap **Voicemail**
149 ** Tap** Play** to listen to the voicemail
150 ** To return the call, tap the **Video** or **Audio** callback buttons
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157 [[Wave Mobile- Make a call screen>>image:WaveMob-Call history.png||alt="Wave Mobile- call history" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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168 = Find and Save Contacts =
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170 * **To make calls to EASD contacts**:
171 ** Tap **Contacts** in the bottom menu
172 ** Search for contacts using the top search field or select a letter from the menu running down the right side of the screen to view only users that start with the letter.
173 ** Tap on the user you'd like to call
174 ** Tap the **Call** button to initiate a call.
175
176 * **To save a contact to Favorites for quick calling:**
177 ** Tap **Contacts** in the bottom menu
178 ** Search for contacts using the top search field or select a letter from the menu running down the right side of the screen to view only users that start with the letter.
179 ** Tap on the user you'd like to call
180 ** Tap the **Star** button in the top right corner to add the contact to Favorites.
181 ** Click the Star button again to remove the contact from favorites.
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188 [[Find Contacts and save as favorites.>>image:Wave-ContactsScreen.png||alt="Wave Mobile- Find Contacts and save as favorites." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
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199 = Account Status and Working Status =
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202 Wave users can customize their status in the app. It is divided into account status and working status, and is displayed in the** **Settings module.
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204 * **Account Status**:
205 ** Tap **Chats**
206 ** Tap the **User icon**
207 ** Tap the **Account Status** below the account name and extension
208 *** **Online**: This is the default setting. New calls will prompt users.
209 *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
210 *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
211 *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
212 *** **Offline**: The account will show as offline, but the user can still send and receive calls and messages normally.
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214 * **Working Status:**
215 ** Users can change their** **working status to select one of the following (the working status will be displayed in the contacts book):
216 *** Meeting in progress
217 *** On a business trip
218 *** Working remotely
219 *** Sick leave
220 *** On leave
221 *** None
222 *** Custom
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231 [[Account status menu>>image:Wave-workingstatus.png||alt="Wave Mobile- Account Status" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="344" width="207"]]
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233 [[Working status menu>>image:Wave-meetingnow.png||alt="Wave Mobile- Account Status" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="344" width="207"]]
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