Wave is a mobile app for Apple iOS that provides incoming and outgoing call capability, as well as access to district contacts list.

Signing in the the Wave app

• The Wave app has been pushed out to each district iPhone remotely.
• Submit a ticket through IncidentIQ requesting access to the Wave app. 
• Tap Sign in
• Use the credentials provided by Technology Services to login:
  • URL
  • Username: your phone extension
  • Password

Make and Answer Calls

• Make a call
  • Tap Calls in the bottom menu
  • Tap the green dial pad button
  • Enter the district extension number or an external number including 9.
  • Click on the green call button or the blue video button to initiate the call.

• Answer a call
  • Incoming calls will ring the device and bring up the answer screen. 
  • Press the green call or video buttons to answer.
  • Switch between calls by tapping the blue call button.

During a Call

• Call Features:
  • Disable/enable microphone
  • Disable/enable video feed
  • Hold/unhold a call
  • Initiate a conference call
  • Transfer a call (blind or attended)

• Call Flip Function:
  • When you answer a call in the Wave mobile app, you can switch to the desk phone or the desktop app.
    • On the alternate device, tap the green notification and then tap or click Switch.

Call History

• To see the call history, tap Calls
• Call history displays all incoming and outgoing calls
• To hide the dial pad, swipe down on the list of calls
• Tapping a number and then the Call button will initiate a call to that number

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• Tap

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• Tap