Skip to Content

Wiki source code of Grandstream Wave Desktop App

Last modified by Christine Sklareski on 2025/07/15 13:04
Show last authors
1 (% class="row" %)
2 (((
3 (% class="col-xs-12 col-sm-8" %)
4 (((
5 (% class="wikigeneratedid" id="HSection1" %)
6
7
8 Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9
10 {{info}}
11 Please Note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
12 {{/info}}
13
14
15 [[image:grandstream-wave-icon.png||alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
16 )))
17
18
19
20 (% class="col-xs-12 col-sm-4" %)
21 (((
22 {{box title="**Contents**"}}
23 {{toc/}}
24 {{/box}}
25 )))
26 )))
27
28
29 A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
30
31
32 ----
33
34 (% class="row" %)
35 (((
36 (% class="col-xs-12 col-sm-8" %)
37 (((
38 = Installing the Wave app and Logging in =
39
40
41 * First, install [[the **Wave** app through the **Manager** app>>https://scribehow.com/shared/Manager_Desktop_Application__4S6D0FdGRzu8AxnKPql3qA||rel="noopener noreferrer" target="_blank"]] (found in the Applications folder)
42 * Next, submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
43 * Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
44 ** URL
45 ** Username: your phone extension
46 ** Password
47
48 * **To log out of the Wave for Desktop app:**
49 ** Tap the **User** icon at the top left
50 ** Scroll down and click on **Logout**
51 )))
52
53
54
55 (% class="col-xs-12 col-sm-4" %)
56 (((
57 [[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
58
59 [[Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
60 )))
61 )))
62
63 ----
64
65 (% class="row" %)
66 (((
67 (% class="col-xs-12 col-sm-8" %)
68 (((
69 = Make and Answer Calls =
70
71
72 * **Make a Call**:
73 ** Click on **Calls** in the left navigation menu
74 ** **Enter the phone number** to call (add **9** for external calls)
75 ** Click the green **Call** button or blue **Video** call button to initiate the call.
76
77 * **Answer a Call**:
78 ** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
79 ** Click the **Green** button to accept the call or click the **Red** button to reject the call.
80 ** When the call is answered, click the **Red** button to hang up.
81 ** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
82 )))
83
84
85
86 (% class="col-xs-12 col-sm-4" %)
87 (((
88 [[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
89
90 [[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
91 )))
92 )))
93
94
95 ----
96
97
98 (% class="row" %)
99 (((
100 (% class="col-xs-12 col-sm-8" %)
101 (((
102 = During a Call =
103
104
105 * **Call Features**:
106 ** Disable/enable microphone
107 ** Disable/enable video feed
108 ** Hold/unhold a call
109 ** Share screen during video calls
110 ** Transfer a call through the More menu (blind or attended)
111 ** Conference call through the More menu
112 ** Record a call through the More menu The recording can be found in the call history interface.
113
114 * **Answer Multiple calls at once**:
115 ** On the lower left corner of the screen, switch between calls
116 ** The first call will automatically be placed on hold when a second call connects.
117
118 * **Call Flip Function**: 
119 ** When you answer a call in the Wave app, you can switch to the desk phone:
120 *** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
121 )))
122
123
124
125 (% class="col-xs-12 col-sm-4" %)
126 (((
127 [[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
128
129 [[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
130
131 [[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
132 )))
133 )))
134
135
136 ----
137
138 (% class="row" %)
139 (((
140 (% class="col-xs-12 col-sm-8" %)
141 (((
142 = Recent Calls =
143
144
145 * **To view call history**:
146 ** Click on **Calls**
147 ** Click on **Recent Calls**
148 ** **Hover over a caller** to reveal more options
149 ** To return the call, click the **Video** or **Audio** callback buttons
150
151 = Voicemails =
152
153 * **To view voicemails**:
154 ** Click on **Calls**
155 ** Click on **Voicemails**
156 ** Click the** Play **button to listen to the voicemail
157 ** **Hover over a caller** to reveal more options and delete the voicemail.
158 ** To return the call, click the **Video** or **Audio** callback buttons
159 )))
160
161
162
163 (% class="col-xs-12 col-sm-4" %)
164 (((
165 [[Recent call screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
166
167 [[Voicemail screen>>image:Wave-voicemail-mngmt.png||alt="Wave-voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
168 )))
169 )))
170
171
172 ----
173
174 (% class="row" %)
175 (((
176 (% class="col-xs-12 col-sm-8" %)
177 (((
178 = Find and Save Contacts =
179
180
181 * To make a call using **Contacts**:
182 ** Click **Contacts** and then **All Contacts**
183 ** In the search bar, **enter the name of the person** you want to call
184 ** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
185
186 * To save **Contacts **as** Favorites **for quick calling:
187 ** Click **Contacts** and then **All Contacts**
188 ** Running down the right side of the screen you'll see the alphabet. **Click on the letter that matches the user's first name. **The user list will change to match users whose first name begins with the letter that was selected.
189 ** **Click on the name** to reveal their contact card.
190 ** Click the **Star** to add the user to Favorites.
191 ** Click on **Favorites** to confirm that the person is now a favorite.
192 )))
193
194
195
196 (% class="col-xs-12 col-sm-4" %)
197 (((
198 [[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
199 )))
200 )))
201
202
203
204 ----
205
206 (% class="row" %)
207 (((
208 (% class="col-xs-12 col-sm-8" %)
209 (((
210 = Account Status and Working Status =
211
212
213 Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
214
215 * **Account Status**: The account status transfers to the Wave for Mobile app but not the desk phone.
216 ** Click the **User** icon
217 ** Click the **Status** below the account name and extension
218 *** **Online**: This is the default setting. New calls will prompt users.
219 *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
220 *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
221 *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
222 * **Working Status:**
223 ** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
224 *** Meeting in progress
225 *** On a business trip
226 *** Working remotely
227 *** Sick leave
228 *** On leave
229 *** None
230 *** Custom
231
232
233 )))
234
235
236
237 (% class="col-xs-12 col-sm-4" %)
238 (((
239 [[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
240
241 [[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
242 )))
243 )))