Skip to Content

Wiki source code of Grandstream Wave App

Version 9.6 by Christine Sklareski on 2025/06/03 16:13
Show last authors
1 (% class="row" %)
2 (((
3 (% class="col-xs-12 col-sm-8" %)
4 (((
5 (% class="wikigeneratedid" id="HSection1" %)
6
7
8 Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 )))
10
11
12
13 (% class="col-xs-12 col-sm-4" %)
14 (((
15 {{box title="**Contents**"}}
16 {{toc/}}
17 {{/box}}
18 )))
19 )))
20
21
22
23 ----
24
25 (% class="row" %)
26 (((
27 (% class="col-xs-12 col-sm-8" %)
28 (((
29 = Installing the Wave app and Logging in =
30
31
32 * Install the **Wave** app through the **Manager** app (found in the Applications folder)
33 * Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
34 * Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
35 ** URL
36 ** Username: your phone extension
37 ** Password
38 )))
39
40
41
42 (% class="col-xs-12 col-sm-4" %)
43 (((
44 [[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
45
46 [[Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
47 )))
48 )))
49
50 ----
51
52 (% class="row" %)
53 (((
54 (% class="col-xs-12 col-sm-8" %)
55 (((
56 = Make and Answer Calls =
57
58
59 * **Make a Call**:
60 ** Click on **Calls** in the left navigation menu
61 ** **Enter the phone number** to call (add **9** for external calls)
62 ** Click the green **Call** button or blue **Video** call button to initiate the call.
63
64 * **Answer a Call**:
65 ** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
66 ** Click the **Green** button to accept the call or click the **Red** button to reject the call.
67 ** When the call is answered, click the **Red** button to hang up.
68 ** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
69 )))
70
71
72
73 (% class="col-xs-12 col-sm-4" %)
74 (((
75 [[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
76
77 [[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
78 )))
79 )))
80
81
82 ----
83
84
85 (% class="row" %)
86 (((
87 (% class="col-xs-12 col-sm-8" %)
88 (((
89 = During a Call =
90
91
92 * **Call Features**:
93 ** Disable/enable microphone
94 ** Disable/enable video feed
95 ** Hold/unhold a call
96 ** Share screen during video calls
97 ** Transfer a call through the More menu
98 ** Conference call through the More menu
99 ** Record a call through the More menu The recording can be found in the call history interface.
100
101 * **Answer Multiple calls at once**:
102 ** ds
103 * **Call Flip Function**: 
104 ** When you answer a call in the Wave app, you can switch to the desk phone:
105 *** On the desk phone, tap the thin green stripe at the top of the screen and then tap Switch at the on-screen prompt.
106 )))
107
108
109
110 (% class="col-xs-12 col-sm-4" %)
111 (((
112 [[Wave app - During call>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
113 )))
114 )))
115
116
117 ----
118
119 (% class="row" %)
120 (((
121 (% class="col-xs-12 col-sm-8" %)
122 (((
123 = Call History =
124
125
126 * **To view call history**:
127 ** Click on **Calls**
128 ** Click on **Recent Calls**
129 ** **Hover over a caller** to reveal more options
130 ** To return the call, click the **Video** or **Audio** callback buttons
131 )))
132
133
134
135 (% class="col-xs-12 col-sm-4" %)
136 (((
137 [[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
138 )))
139 )))
140
141
142 ----
143
144 (% class="row" %)
145 (((
146 (% class="col-xs-12 col-sm-8" %)
147 (((
148 = Find and Save Contacts =
149
150
151 * To make a call using **Contacts**:
152 ** Click **Contacts** and then **All Contacts**
153 ** In the search bar, **enter the name of the person** you want to call
154 ** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
155
156 * To save **Contacts **as** Favorites **for quick calling:
157 ** Click **Contacts** and then **All Contacts**
158 ** Running down the right side of the screen you'll see the alphabet. **Click on the letter that matches the user's first name. **The user list will change to match users whose first name begins with the letter that was selected.
159 ** **Click on the name** to reveal their contact card.
160 ** Click the **Star** to add the user to Favorites.
161 ** Click on **Favorites** to confirm that the person is now a favorite.
162 )))
163
164
165
166 (% class="col-xs-12 col-sm-4" %)
167 (((
168 [[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
169 )))
170 )))
171
172
173
174 ----
175
176 (% class="row" %)
177 (((
178 (% class="col-xs-12 col-sm-8" %)
179 (((
180 = Account Status and Working Status =
181
182
183 Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
184
185 * **Account Status**
186 ** Click the **User** icon
187 ** Click the **Status** below the account name and extention
188 *** **Online**: This is the default setting. New calls will prompt users.
189 *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
190 *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
191 *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
192
193 * **Working Status:**
194 ** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
195 *** Meeting in progress
196 *** On a business trip
197 *** Working remotely
198 *** Sick leave
199 *** On leave
200 *** None
201 *** Custom
202
203
204 )))
205
206
207
208 (% class="col-xs-12 col-sm-4" %)
209 (((
210 [[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
211
212 [[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
213 )))
214 )))