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Wiki source code of Grandstream Wave App

Version 9.18 by Christine Sklareski on 2025/06/03 16:32
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8 Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
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11 Please Note: It is recommended that staff continue to use the chat feature in Google Chat as opposed to the Messaging feature in the Wave app.
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21 {{box title="**Contents**"}}
22 {{toc/}}
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35 = Installing the Wave app and Logging in =
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38 * Install the **Wave** app through the **Manager** app (found in the Applications folder)
39 * Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
40 * Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
41 ** URL
42 ** Username: your phone extension
43 ** Password
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50 [[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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52 [[Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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62 = Make and Answer Calls =
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65 * **Make a Call**:
66 ** Click on **Calls** in the left navigation menu
67 ** **Enter the phone number** to call (add **9** for external calls)
68 ** Click the green **Call** button or blue **Video** call button to initiate the call.
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70 * **Answer a Call**:
71 ** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
72 ** Click the **Green** button to accept the call or click the **Red** button to reject the call.
73 ** When the call is answered, click the **Red** button to hang up.
74 ** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
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81 [[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
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83 [[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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95 = During a Call =
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98 * **Call Features**:
99 ** Disable/enable microphone
100 ** Disable/enable video feed
101 ** Hold/unhold a call
102 ** Share screen during video calls
103 ** Transfer a call through the More menu (blind or attended)
104 ** Conference call through the More menu
105 ** Record a call through the More menu The recording can be found in the call history interface.
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107 * **Answer Multiple calls at once**:
108 ** On the lower left corner of the screen, switch between calls
109 ** The first call will automatically be placed on hold when a second call connects.
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111 * **Call Flip Function**: 
112 ** When you answer a call in the Wave app, you can switch to the desk phone:
113 *** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
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120 [[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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122 [[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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124 [[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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135 = Call History =
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138 * **To view call history**:
139 ** Click on **Calls**
140 ** Click on **Recent Calls**
141 ** **Hover over a caller** to reveal more options
142 ** To return the call, click the **Video** or **Audio** callback buttons
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149 [[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
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160 = Find and Save Contacts =
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163 * To make a call using **Contacts**:
164 ** Click **Contacts** and then **All Contacts**
165 ** In the search bar, **enter the name of the person** you want to call
166 ** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
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168 * To save **Contacts **as** Favorites **for quick calling:
169 ** Click **Contacts** and then **All Contacts**
170 ** Running down the right side of the screen you'll see the alphabet. **Click on the letter that matches the user's first name. **The user list will change to match users whose first name begins with the letter that was selected.
171 ** **Click on the name** to reveal their contact card.
172 ** Click the **Star** to add the user to Favorites.
173 ** Click on **Favorites** to confirm that the person is now a favorite.
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180 [[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
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192 = Account Status and Working Status =
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195 Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
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197 * **Account Status**
198 ** Click the **User** icon
199 ** Click the **Status** below the account name and extention
200 *** **Online**: This is the default setting. New calls will prompt users.
201 *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
202 *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
203 *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
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205 * **Working Status:**
206 ** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
207 *** Meeting in progress
208 *** On a business trip
209 *** Working remotely
210 *** Sick leave
211 *** On leave
212 *** None
213 *** Custom
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222 [[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
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224 [[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
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