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Wiki source code of Grandstream Wave App

Version 6.33 by Christine Sklareski on 2025/06/03 12:51
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8 Wave Desktop is a user-friendly app that lets teachers, office staff and administrators easily make calls from their computers anywhere in their classroom or office without needing to be tied to a physical desk phone. The calls can be heard through computer's built-in speakers. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
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15 {{box title="**Contents**"}}
16 {{toc/}}
17 {{/box}}
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29 = Installing the Wave app and Logging in =
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32 * Install the Wave app through the Manager app (found in the Applications folder)
33 * Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
34 * Move the Wave app to the dock. Launch the Wave app and use the credentials provided by Technology Services to login.
35 ** URL
36 ** Username: your phone extension
37 ** Password
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44 [[Figure . View of the Wave app in Manager.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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46 [[Figure . Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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56 = Making and Answering Calls =
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59 * **Make a Call**:
60 ** Click on **Calls**
61 ** **Enter the phone number** to call (add **9** for external calls)
62 ** Click the green **Call** button or blue **Video** call button to initiate the call.
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64 * **Answer a Call**:
65 ** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
66 ** Click the **Green** button to accept the call or click the **Red** button to reject the call.
67 ** When the call is answered, click the **Red** button to hang up.
68 ** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
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75 [[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
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77 [[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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88 = Call History =
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91 * To view call history:
92 ** Click on **Calls**
93 ** Click on **Recent Calls**
94 ** Hover over a caller to reveal more options: Video or Audio callback
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101 [[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
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112 = Finding and Saving Contacts =
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115 * To make a call using **Contacts**:
116 ** Click **Contacts** and then **All Contacts**
117 ** In the search bar, **enter the name of the person** you want to call
118 ** Hover over their name when it appears to reveal the audio/video call buttons. Click one to initiate a call.
119 ** Click the Star to add the user to Favorites.
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121 * To save **Contacts **as** Favorites **for quick calling:
122 ** Click **Contacts** and then **All Contacts**
123 ** Running down the right side of the screen you'll see the alphabet. **Click on the letter of the user's first name** and the user list will change to match users with that first letter.
124 ** **Click on the name** to reveal their contact card.
125 ** Click the **Star** to add the user to Favorites.
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132 [[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
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144 = Status =
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147 Content 3
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154 [[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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