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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 9.6
edited by Christine Sklareski
on 2025/06/03 16:13
Change comment: There is no comment for this version
To version 18.2
edited by Christine Sklareski
on 2025/07/10 15:29
Change comment: There is no comment for this version

Summary

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Title
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1 -Grandstream Wave App
1 +Grandstream Wave Desktop App
Content
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6 6  
7 7  
8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 +
10 +{{info}}
11 +Please Note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
12 +{{/info}}
13 +
14 +
15 +[[image:grandstream-wave-icon.png||alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
9 9  )))
10 10  
11 11  
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19 19  )))
20 20  
21 21  
29 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
22 22  
31 +
23 23  ----
24 24  
25 25  (% class="row" %)
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35 35  ** URL
36 36  ** Username: your phone extension
37 37  ** Password
47 +
48 +* **To log out of the Wave for Desktop app:**
49 +** Tap the **User** icon at the top left
50 +** Scroll down and click on **Logout**
38 38  )))
39 39  
40 40  
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94 94  ** Disable/enable video feed
95 95  ** Hold/unhold a call
96 96  ** Share screen during video calls
97 -** Transfer a call through the More menu
110 +** Transfer a call through the More menu (blind or attended)
98 98  ** Conference call through the More menu
99 99  ** Record a call through the More menu The recording can be found in the call history interface.
100 100  
101 101  * **Answer Multiple calls at once**:
102 -** ds
115 +** On the lower left corner of the screen, switch between calls
116 +** The first call will automatically be placed on hold when a second call connects.
117 +
103 103  * **Call Flip Function**: 
104 104  ** When you answer a call in the Wave app, you can switch to the desk phone:
105 -*** On the desk phone, tap the thin green stripe at the top of the screen and then tap Switch at the on-screen prompt.
120 +*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
106 106  )))
107 107  
108 108  
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109 109  
110 110  (% class="col-xs-12 col-sm-4" %)
111 111  (((
112 -[[Wave app - During call>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
127 +[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
128 +
129 +[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
130 +
131 +[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
113 113  )))
114 114  )))
115 115  
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120 120  (((
121 121  (% class="col-xs-12 col-sm-8" %)
122 122  (((
123 -= Call History =
142 += Recent Calls =
124 124  
125 125  
126 126  * **To view call history**:
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128 128  ** Click on **Recent Calls**
129 129  ** **Hover over a caller** to reveal more options
130 130  ** To return the call, click the **Video** or **Audio** callback buttons
150 +
151 += Voicemails =
152 +
153 +* **To view voicemails**:
154 +** Click on **Calls**
155 +** Click on **Voicemails**
156 +** Click the** Play **button to listen to the voicemail
157 +** **Hover over a caller** to reveal more options and delete the voicemail.
158 +** To return the call, click the **Video** or **Audio** callback buttons
131 131  )))
132 132  
133 133  
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134 134  
135 135  (% class="col-xs-12 col-sm-4" %)
136 136  (((
137 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
165 +[[Recent call screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
166 +
167 +[[Voicemail screen>>image:Wave-voicemail-mngmt.png||alt="Wave-voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
138 138  )))
139 139  )))
140 140  
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182 182  
183 183  Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
184 184  
185 -* **Account Status**
215 +* **Account Status**: The account status transfers to the Wave for Mobile app but not the desk phone.
186 186  ** Click the **User** icon
187 -** Click the **Status** below the account name and extention
217 +** Click the **Status** below the account name and extension
188 188  *** **Online**: This is the default setting. New calls will prompt users.
189 189  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
190 190  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
191 191  *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
192 -
193 193  * **Working Status:**
194 194  ** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
195 195  *** Meeting in progress
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