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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 9.4
edited by Christine Sklareski
on 2025/06/03 16:00
Change comment: There is no comment for this version
To version 10.1
edited by Christine Sklareski
on 2025/06/03 16:32
Change comment: There is no comment for this version

Summary

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8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 +
10 +{{info}}
11 +Please Note: It is recommended that staff continue to use the chat feature in Google Chat as opposed to the Messaging feature in the Wave app.
12 +{{/info}}
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9 9  )))
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88 88  (((
89 89  = During a Call =
90 90  
91 -Once a call has been established, users can mute/unmute themselves, enable and disable their video feed, screen share (video calls only), hold/unhold the call, and transfer the current call.
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93 -* **Make a Call**:
94 -** Click on **Calls** in the left navigation menu
95 -** **Enter the phone number** to call (add **9** for external calls)
96 -** Click the green **Call** button or blue **Video** call button to initiate the call.
98 +* **Call Features**:
99 +** Disable/enable microphone
100 +** Disable/enable video feed
101 +** Hold/unhold a call
102 +** Share screen during video calls
103 +** Transfer a call through the More menu (blind or attended)
104 +** Conference call through the More menu
105 +** Record a call through the More menu The recording can be found in the call history interface.
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98 -* **Answer a Call**:
99 -** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
100 -** Click the **Green** button to accept the call or click the **Red** button to reject the call.
101 -** When the call is answered, click the **Red** button to hang up.
102 -** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
107 +* **Answer Multiple calls at once**:
108 +** On the lower left corner of the screen, switch between calls
109 +** The first call will automatically be placed on hold when a second call connects.
110 +
111 +* **Call Flip Function**: 
112 +** When you answer a call in the Wave app, you can switch to the desk phone:
113 +*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
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107 107  (% class="col-xs-12 col-sm-4" %)
108 108  (((
109 -[[Wave app - During call>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
120 +[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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122 +[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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124 +[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
110 110  )))
111 111  )))
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