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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 9.3
edited by Christine Sklareski
on 2025/06/03 15:48
Change comment: There is no comment for this version
To version 7.15
edited by Christine Sklareski
on 2025/06/03 14:10
Change comment: There is no comment for this version

Summary

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1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.WebHome
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8 -Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
8 +Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave calls simulate being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
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41 41  
42 42  (% class="col-xs-12 col-sm-4" %)
43 43  (((
44 -[[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
44 +[[Figure . View of the Wave app in Manager.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
45 45  
46 -[[Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
46 +[[Figure . Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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55 55  (((
56 -= Make and Answer Calls =
56 += Making and Answering Calls =
57 57  
58 58  
59 59  * **Make a Call**:
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72 72  
73 73  (% class="col-xs-12 col-sm-4" %)
74 74  (((
75 -[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
75 +[[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
76 76  
77 -[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
77 +[[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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81 81  
82 82  ----
83 83  
84 -
85 85  (% class="row" %)
86 86  (((
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88 88  (((
89 -= During a Call =
90 -
91 -Once a call has been established, users can mute/unmute themselves, enable and disable their video feed, screen share (video calls only), hold/unhold the call, and transfer the current call.
92 -
93 -* **Make a Call**:
94 -** Click on **Calls** in the left navigation menu
95 -** **Enter the phone number** to call (add **9** for external calls)
96 -** Click the green **Call** button or blue **Video** call button to initiate the call.
97 -
98 -* **Answer a Call**:
99 -** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
100 -** Click the **Green** button to accept the call or click the **Red** button to reject the call.
101 -** When the call is answered, click the **Red** button to hang up.
102 -** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
103 -)))
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108 -(((
109 -[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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112 -
113 -
114 -----
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119 -(((
120 120  = Call History =
121 121  
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132 132  (% class="col-xs-12 col-sm-4" %)
133 133  (((
134 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
102 +[[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
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144 144  (((
145 -= Find and Save Contacts =
113 += Finding and Saving Contacts =
146 146  
147 147  
148 148  * To make a call using **Contacts**:
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150 150  ** In the search bar, **enter the name of the person** you want to call
151 151  ** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
152 152  
121 +
153 153  * To save **Contacts **as** Favorites **for quick calling:
154 154  ** Click **Contacts** and then **All Contacts**
155 155  ** Running down the right side of the screen you'll see the alphabet. **Click on the letter that matches the user's first name. **The user list will change to match users whose first name begins with the letter that was selected.
156 156  ** **Click on the name** to reveal their contact card.
157 157  ** Click the **Star** to add the user to Favorites.
158 -** Click on **Favorites** to confirm that the person is now a favorite.
159 159  )))
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164 164  (((
165 -[[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
133 +[[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
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176 176  (((
177 -= Account Status and Working Status =
145 += Status =
178 178  
179 179  
180 -Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
181 -
182 -* **Account Status**
183 -** Click the **User** icon
184 -** Click the **Status** below the account name and extention
185 -*** **Online**: This is the default setting. New calls will prompt users.
186 -*** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
187 -*** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
188 -*** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
189 -
190 -* **Working Status:**
191 -** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
192 -*** Meeting in progress
193 -*** On a business trip
194 -*** Working remotely
195 -*** Sick leave
196 -*** On leave
197 -*** None
198 -*** Custom
199 -
200 -
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207 -[[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
208 -
209 -[[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
155 +[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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