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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 9.2
edited by Christine Sklareski
on 2025/06/03 15:48
Change comment: There is no comment for this version
To version 7.10
edited by Christine Sklareski
on 2025/06/03 14:06
Change comment: There is no comment for this version

Summary

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1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.WebHome
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8 -Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
8 +Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave calls simulate being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
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41 41  
42 42  (% class="col-xs-12 col-sm-4" %)
43 43  (((
44 -[[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
44 +[[Figure . View of the Wave app in Manager.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
45 45  
46 -[[Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
46 +[[Figure . Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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53 53  (((
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55 55  (((
56 -= Make and Answer Calls =
56 += Making and Answering Calls =
57 57  
58 58  
59 59  * **Make a Call**:
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72 72  
73 73  (% class="col-xs-12 col-sm-4" %)
74 74  (((
75 -[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
75 +[[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
76 76  
77 -[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
77 +[[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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81 81  
82 82  ----
83 83  
84 -
85 85  (% class="row" %)
86 86  (((
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88 88  (((
89 -= During a Call =
90 -
91 -Once a call has been established, users can mute/unmute themselves, enable and disable their video feed, screen share (video calls only), hold/unhold the call, and transfer the current call.
92 -
93 -* **Make a Call**:
94 -** Click on **Calls** in the left navigation menu
95 -** **Enter the phone number** to call (add **9** for external calls)
96 -** Click the green **Call** button or blue **Video** call button to initiate the call.
97 -
98 -* **Answer a Call**:
99 -** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
100 -** Click the **Green** button to accept the call or click the **Red** button to reject the call.
101 -** When the call is answered, click the **Red** button to hang up.
102 -** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
103 -)))
104 -
105 -
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107 -(% class="col-xs-12 col-sm-4" %)
108 -(((
109 -[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
110 -
111 -[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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113 -)))
114 -
115 -
116 -----
117 -
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121 -(((
122 122  = Call History =
123 123  
124 124  
125 -* **To view call history**:
91 +* To view call history:
126 126  ** Click on **Calls**
127 127  ** Click on **Recent Calls**
128 -** **Hover over a caller** to reveal more options
129 -** To return the call, click the **Video** or **Audio** callback buttons
94 +** Hover over a caller to reveal more options: Video or Audio callback
130 130  )))
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135 135  (((
136 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
101 +[[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
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146 146  (((
147 -= Find and Save Contacts =
112 += Finding and Saving Contacts =
148 148  
149 149  
150 150  * To make a call using **Contacts**:
151 151  ** Click **Contacts** and then **All Contacts**
152 152  ** In the search bar, **enter the name of the person** you want to call
153 -** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
118 +** Hover over their name when it appears to reveal the audio/video call buttons. Click one to initiate a call.
119 +** Click the Star to add the user to Favorites.
154 154  
155 155  * To save **Contacts **as** Favorites **for quick calling:
156 156  ** Click **Contacts** and then **All Contacts**
157 -** Running down the right side of the screen you'll see the alphabet. **Click on the letter that matches the user's first name. **The user list will change to match users whose first name begins with the letter that was selected.
123 +** Running down the right side of the screen you'll see the alphabet. **Click on the letter of the user's first name** and the user list will change to match users with that first letter.
158 158  ** **Click on the name** to reveal their contact card.
159 159  ** Click the **Star** to add the user to Favorites.
160 -** Click on **Favorites** to confirm that the person is now a favorite.
161 161  )))
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166 166  (((
167 -[[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
132 +[[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
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178 178  (((
179 -= Account Status and Working Status =
144 += Status =
180 180  
181 181  
182 -Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
183 -
184 -* **Account Status**
185 -** Click the **User** icon
186 -** Click the **Status** below the account name and extention
187 -*** **Online**: This is the default setting. New calls will prompt users.
188 -*** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
189 -*** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
190 -*** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
191 -
192 -* **Working Status:**
193 -** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
194 -*** Meeting in progress
195 -*** On a business trip
196 -*** Working remotely
197 -*** Sick leave
198 -*** On leave
199 -*** None
200 -*** Custom
201 -
202 -
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209 -[[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
210 -
211 -[[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
154 +[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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