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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 9.2
edited by Christine Sklareski
on 2025/06/03 15:48
Change comment: There is no comment for this version
To version 19.2
edited by Christine Sklareski
on 2025/07/15 13:02
Change comment: There is no comment for this version

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1 -Grandstream Wave App
1 +Grandstream Wave Desktop App
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6 6  
7 7  
8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 +
10 +{{info}}
11 +Please Note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
12 +{{/info}}
13 +
14 +
15 +[[image:grandstream-wave-icon.png||alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
9 9  )))
10 10  
11 11  
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19 19  )))
20 20  
21 21  
29 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
22 22  
31 +
23 23  ----
24 24  
25 25  (% class="row" %)
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29 29  = Installing the Wave app and Logging in =
30 30  
31 31  
32 -* Install the **Wave** app through the **Manager** app (found in the Applications folder)
41 +* First, install [[the **Wave** app through the **Manager** app>>https://scribehow.com/shared/Manager_Desktop_Application__4S6D0FdGRzu8AxnKPql3qA||rel=" noopener noreferrer" target="_blank"]] (found in the Applications folder)
33 33  * Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
34 34  * Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
35 35  ** URL
36 36  ** Username: your phone extension
37 37  ** Password
47 +
48 +* **To log out of the Wave for Desktop app:**
49 +** Tap the **User** icon at the top left
50 +** Scroll down and click on **Logout**
38 38  )))
39 39  
40 40  
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88 88  (((
89 89  = During a Call =
90 90  
91 -Once a call has been established, users can mute/unmute themselves, enable and disable their video feed, screen share (video calls only), hold/unhold the call, and transfer the current call.
92 92  
93 -* **Make a Call**:
94 -** Click on **Calls** in the left navigation menu
95 -** **Enter the phone number** to call (add **9** for external calls)
96 -** Click the green **Call** button or blue **Video** call button to initiate the call.
105 +* **Call Features**:
106 +** Disable/enable microphone
107 +** Disable/enable video feed
108 +** Hold/unhold a call
109 +** Share screen during video calls
110 +** Transfer a call through the More menu (blind or attended)
111 +** Conference call through the More menu
112 +** Record a call through the More menu The recording can be found in the call history interface.
97 97  
98 -* **Answer a Call**:
99 -** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
100 -** Click the **Green** button to accept the call or click the **Red** button to reject the call.
101 -** When the call is answered, click the **Red** button to hang up.
102 -** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
114 +* **Answer Multiple calls at once**:
115 +** On the lower left corner of the screen, switch between calls
116 +** The first call will automatically be placed on hold when a second call connects.
117 +
118 +* **Call Flip Function**: 
119 +** When you answer a call in the Wave app, you can switch to the desk phone:
120 +*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
103 103  )))
104 104  
105 105  
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106 106  
107 107  (% class="col-xs-12 col-sm-4" %)
108 108  (((
109 -[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
127 +[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
110 110  
111 -[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
129 +[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
130 +
131 +[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
112 112  )))
113 113  )))
114 114  
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119 119  (((
120 120  (% class="col-xs-12 col-sm-8" %)
121 121  (((
122 -= Call History =
142 += Recent Calls =
123 123  
124 124  
125 125  * **To view call history**:
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127 127  ** Click on **Recent Calls**
128 128  ** **Hover over a caller** to reveal more options
129 129  ** To return the call, click the **Video** or **Audio** callback buttons
150 +
151 += Voicemails =
152 +
153 +* **To view voicemails**:
154 +** Click on **Calls**
155 +** Click on **Voicemails**
156 +** Click the** Play **button to listen to the voicemail
157 +** **Hover over a caller** to reveal more options and delete the voicemail.
158 +** To return the call, click the **Video** or **Audio** callback buttons
130 130  )))
131 131  
132 132  
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133 133  
134 134  (% class="col-xs-12 col-sm-4" %)
135 135  (((
136 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
165 +[[Recent call screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
166 +
167 +[[Voicemail screen>>image:Wave-voicemail-mngmt.png||alt="Wave-voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
137 137  )))
138 138  )))
139 139  
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181 181  
182 182  Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
183 183  
184 -* **Account Status**
215 +* **Account Status**: The account status transfers to the Wave for Mobile app but not the desk phone.
185 185  ** Click the **User** icon
186 -** Click the **Status** below the account name and extention
217 +** Click the **Status** below the account name and extension
187 187  *** **Online**: This is the default setting. New calls will prompt users.
188 188  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
189 189  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
190 190  *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
191 -
192 192  * **Working Status:**
193 193  ** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
194 194  *** Meeting in progress
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