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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 9.18
edited by Christine Sklareski
on 2025/06/03 16:32
Change comment: There is no comment for this version
To version 7.6
edited by Christine Sklareski
on 2025/06/03 14:04
Change comment: There is no comment for this version

Summary

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1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.WebHome
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5 5  (% class="wikigeneratedid" id="HSection1" %)
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7 7  
8 -Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 -
10 -{{info}}
11 -Please Note: It is recommended that staff continue to use the chat feature in Google Chat as opposed to the Messaging feature in the Wave app.
12 -{{/info}}
13 -
14 -
8 +Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave calls simulate being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
15 15  )))
16 16  
17 17  
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35 35  = Installing the Wave app and Logging in =
36 36  
37 37  
38 -* Install the **Wave** app through the **Manager** app (found in the Applications folder)
32 +* Install the Wave app through the Manager app (found in the Applications folder)
39 39  * Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
40 -* Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
34 +* Move the Wave app to the dock. Launch the Wave app and use the credentials provided by Technology Services to login.
41 41  ** URL
42 42  ** Username: your phone extension
43 43  ** Password
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47 47  
48 48  (% class="col-xs-12 col-sm-4" %)
49 49  (((
50 -[[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
44 +[[Figure . View of the Wave app in Manager.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
51 51  
52 -[[Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
46 +[[Figure . Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
53 53  )))
54 54  )))
55 55  
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59 59  (((
60 60  (% class="col-xs-12 col-sm-8" %)
61 61  (((
62 -= Make and Answer Calls =
56 += Making and Answering Calls =
63 63  
64 64  
65 65  * **Make a Call**:
66 -** Click on **Calls** in the left navigation menu
60 +** Click on **Calls**
67 67  ** **Enter the phone number** to call (add **9** for external calls)
68 68  ** Click the green **Call** button or blue **Video** call button to initiate the call.
69 69  
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78 78  
79 79  (% class="col-xs-12 col-sm-4" %)
80 80  (((
81 -[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
75 +[[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
82 82  
83 -[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
77 +[[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
84 84  )))
85 85  )))
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87 87  
88 88  ----
89 89  
90 -
91 91  (% class="row" %)
92 92  (((
93 93  (% class="col-xs-12 col-sm-8" %)
94 94  (((
95 -= During a Call =
96 -
97 -
98 -* **Call Features**:
99 -** Disable/enable microphone
100 -** Disable/enable video feed
101 -** Hold/unhold a call
102 -** Share screen during video calls
103 -** Transfer a call through the More menu (blind or attended)
104 -** Conference call through the More menu
105 -** Record a call through the More menu The recording can be found in the call history interface.
106 -
107 -* **Answer Multiple calls at once**:
108 -** On the lower left corner of the screen, switch between calls
109 -** The first call will automatically be placed on hold when a second call connects.
110 -
111 -* **Call Flip Function**: 
112 -** When you answer a call in the Wave app, you can switch to the desk phone:
113 -*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
114 -)))
115 -
116 -
117 -
118 -(% class="col-xs-12 col-sm-4" %)
119 -(((
120 -[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
121 -
122 -[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
123 -
124 -[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
125 -)))
126 -)))
127 -
128 -
129 -----
130 -
131 -(% class="row" %)
132 -(((
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134 -(((
135 135  = Call History =
136 136  
137 137  
138 -* **To view call history**:
91 +* To view call history:
139 139  ** Click on **Calls**
140 140  ** Click on **Recent Calls**
141 -** **Hover over a caller** to reveal more options
142 -** To return the call, click the **Video** or **Audio** callback buttons
94 +** Hover over a caller to reveal more options: Video or Audio callback
143 143  )))
144 144  
145 145  
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146 146  
147 147  (% class="col-xs-12 col-sm-4" %)
148 148  (((
149 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
101 +[[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
150 150  )))
151 151  )))
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157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Find and Save Contacts =
112 += Finding and Saving Contacts =
161 161  
162 162  
163 163  * To make a call using **Contacts**:
164 164  ** Click **Contacts** and then **All Contacts**
165 165  ** In the search bar, **enter the name of the person** you want to call
166 -** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
118 +** Hover over their name when it appears to reveal the audio/video call buttons. Click one to initiate a call.
119 +** Click the Star to add the user to Favorites.
167 167  
168 168  * To save **Contacts **as** Favorites **for quick calling:
169 169  ** Click **Contacts** and then **All Contacts**
170 -** Running down the right side of the screen you'll see the alphabet. **Click on the letter that matches the user's first name. **The user list will change to match users whose first name begins with the letter that was selected.
123 +** Running down the right side of the screen you'll see the alphabet. **Click on the letter of the user's first name** and the user list will change to match users with that first letter.
171 171  ** **Click on the name** to reveal their contact card.
172 172  ** Click the **Star** to add the user to Favorites.
173 -** Click on **Favorites** to confirm that the person is now a favorite.
174 174  )))
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177 177  
178 178  (% class="col-xs-12 col-sm-4" %)
179 179  (((
180 -[[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
132 +[[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
181 181  )))
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189 189  (((
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191 191  (((
192 -= Account Status and Working Status =
144 += Status =
193 193  
194 194  
195 -Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
196 -
197 -* **Account Status**
198 -** Click the **User** icon
199 -** Click the **Status** below the account name and extention
200 -*** **Online**: This is the default setting. New calls will prompt users.
201 -*** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
202 -*** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
203 -*** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
204 -
205 -* **Working Status:**
206 -** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
207 -*** Meeting in progress
208 -*** On a business trip
209 -*** Working remotely
210 -*** Sick leave
211 -*** On leave
212 -*** None
213 -*** Custom
214 -
215 -
147 +Content 3
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221 221  (((
222 -[[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
223 -
224 -[[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
154 +[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
225 225  )))
226 226  )))
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