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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 9.17
edited by Christine Sklareski
on 2025/06/03 16:30
Change comment: There is no comment for this version
To version 18.2
edited by Christine Sklareski
on 2025/07/10 15:29
Change comment: There is no comment for this version

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1 -Grandstream Wave App
1 +Grandstream Wave Desktop App
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6 6  
7 7  
8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 +
10 +{{info}}
11 +Please Note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
12 +{{/info}}
13 +
14 +
15 +[[image:grandstream-wave-icon.png||alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
9 9  )))
10 10  
11 11  
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19 19  )))
20 20  
21 21  
29 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
22 22  
31 +
23 23  ----
24 24  
25 25  (% class="row" %)
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35 35  ** URL
36 36  ** Username: your phone extension
37 37  ** Password
47 +
48 +* **To log out of the Wave for Desktop app:**
49 +** Tap the **User** icon at the top left
50 +** Scroll down and click on **Logout**
38 38  )))
39 39  
40 40  
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126 126  (((
127 127  (% class="col-xs-12 col-sm-8" %)
128 128  (((
129 -= Call History =
142 += Recent Calls =
130 130  
131 131  
132 132  * **To view call history**:
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134 134  ** Click on **Recent Calls**
135 135  ** **Hover over a caller** to reveal more options
136 136  ** To return the call, click the **Video** or **Audio** callback buttons
150 +
151 += Voicemails =
152 +
153 +* **To view voicemails**:
154 +** Click on **Calls**
155 +** Click on **Voicemails**
156 +** Click the** Play **button to listen to the voicemail
157 +** **Hover over a caller** to reveal more options and delete the voicemail.
158 +** To return the call, click the **Video** or **Audio** callback buttons
137 137  )))
138 138  
139 139  
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140 140  
141 141  (% class="col-xs-12 col-sm-4" %)
142 142  (((
143 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
165 +[[Recent call screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
166 +
167 +[[Voicemail screen>>image:Wave-voicemail-mngmt.png||alt="Wave-voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
144 144  )))
145 145  )))
146 146  
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188 188  
189 189  Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
190 190  
191 -* **Account Status**
215 +* **Account Status**: The account status transfers to the Wave for Mobile app but not the desk phone.
192 192  ** Click the **User** icon
193 -** Click the **Status** below the account name and extention
217 +** Click the **Status** below the account name and extension
194 194  *** **Online**: This is the default setting. New calls will prompt users.
195 195  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
196 196  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
197 197  *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
198 -
199 199  * **Working Status:**
200 200  ** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
201 201  *** Meeting in progress
Wave-voicemail-mngmt.png
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