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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 9.12
edited by Christine Sklareski
on 2025/06/03 16:22
Change comment: There is no comment for this version
To version 10.4
edited by Christine Sklareski
on 2025/06/05 11:06
Change comment: There is no comment for this version

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1 -Grandstream Wave App
1 +Grandstream Wave Desktop App
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6 6  
7 7  
8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 +
10 +{{info}}
11 +Please Note: It is recommended that staff continue to use the chat feature in Google Chat as opposed to the Messaging feature in the Wave app.
12 +{{/info}}
13 +
14 +
9 9  )))
10 10  
11 11  
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35 35  ** URL
36 36  ** Username: your phone extension
37 37  ** Password
44 +
45 +* **To log out of the Wave for Desktop app:**
46 +** Tap the **User** icon at the top left
47 +** Scroll down and click on **Logout**
38 38  )))
39 39  
40 40  
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94 94  ** Disable/enable video feed
95 95  ** Hold/unhold a call
96 96  ** Share screen during video calls
97 -** Transfer a call through the More menu
107 +** Transfer a call through the More menu (blind or attended)
98 98  ** Conference call through the More menu
99 99  ** Record a call through the More menu The recording can be found in the call history interface.
100 100  
101 -
102 102  * **Answer Multiple calls at once**:
103 103  ** On the lower left corner of the screen, switch between calls
104 104  ** The first call will automatically be placed on hold when a second call connects.
105 105  
106 -
107 107  * **Call Flip Function**: 
108 108  ** When you answer a call in the Wave app, you can switch to the desk phone:
109 109  *** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
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115 115  (((
116 116  [[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
117 117  
118 -[[Switch to desk phone during call.>>image:WAve-switch3.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
126 +[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
127 +
128 +[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
119 119  )))
120 120  )))
121 121  
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190 190  
191 191  * **Account Status**
192 192  ** Click the **User** icon
193 -** Click the **Status** below the account name and extention
203 +** Click the **Status** below the account name and extension
194 194  *** **Online**: This is the default setting. New calls will prompt users.
195 195  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
196 196  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
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