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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 9.10
edited by Christine Sklareski
on 2025/06/03 16:22
Change comment: There is no comment for this version
To version 7.6
edited by Christine Sklareski
on 2025/06/03 14:04
Change comment: There is no comment for this version

Summary

Details

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1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.WebHome
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5 5  (% class="wikigeneratedid" id="HSection1" %)
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8 -Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
8 +Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave calls simulate being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 9  )))
10 10  
11 11  
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29 29  = Installing the Wave app and Logging in =
30 30  
31 31  
32 -* Install the **Wave** app through the **Manager** app (found in the Applications folder)
32 +* Install the Wave app through the Manager app (found in the Applications folder)
33 33  * Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
34 -* Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
34 +* Move the Wave app to the dock. Launch the Wave app and use the credentials provided by Technology Services to login.
35 35  ** URL
36 36  ** Username: your phone extension
37 37  ** Password
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41 41  
42 42  (% class="col-xs-12 col-sm-4" %)
43 43  (((
44 -[[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
44 +[[Figure . View of the Wave app in Manager.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
45 45  
46 -[[Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
46 +[[Figure . Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
47 47  )))
48 48  )))
49 49  
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53 53  (((
54 54  (% class="col-xs-12 col-sm-8" %)
55 55  (((
56 -= Make and Answer Calls =
56 += Making and Answering Calls =
57 57  
58 58  
59 59  * **Make a Call**:
60 -** Click on **Calls** in the left navigation menu
60 +** Click on **Calls**
61 61  ** **Enter the phone number** to call (add **9** for external calls)
62 62  ** Click the green **Call** button or blue **Video** call button to initiate the call.
63 63  
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72 72  
73 73  (% class="col-xs-12 col-sm-4" %)
74 74  (((
75 -[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
75 +[[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
76 76  
77 -[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
77 +[[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
78 78  )))
79 79  )))
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81 81  
82 82  ----
83 83  
84 -
85 85  (% class="row" %)
86 86  (((
87 87  (% class="col-xs-12 col-sm-8" %)
88 88  (((
89 -= During a Call =
90 -
91 -
92 -* **Call Features**:
93 -** Disable/enable microphone
94 -** Disable/enable video feed
95 -** Hold/unhold a call
96 -** Share screen during video calls
97 -** Transfer a call through the More menu
98 -** Conference call through the More menu
99 -** Record a call through the More menu The recording can be found in the call history interface.
100 -
101 -* **Answer Multiple calls at once**:
102 -** On the lower left corner of the screen, switch between calls
103 -** The first call will automatically be placed on hold when a second call connects.
104 -* **Call Flip Function**: 
105 -** When you answer a call in the Wave app, you can switch to the desk phone:
106 -*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
107 -)))
108 -
109 -
110 -
111 -(% class="col-xs-12 col-sm-4" %)
112 -(((
113 -[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
114 -
115 -[[Switch to desk phone during call.>>image:WAve-switch3.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
116 -)))
117 -)))
118 -
119 -
120 -----
121 -
122 -(% class="row" %)
123 -(((
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125 -(((
126 126  = Call History =
127 127  
128 128  
129 -* **To view call history**:
91 +* To view call history:
130 130  ** Click on **Calls**
131 131  ** Click on **Recent Calls**
132 -** **Hover over a caller** to reveal more options
133 -** To return the call, click the **Video** or **Audio** callback buttons
94 +** Hover over a caller to reveal more options: Video or Audio callback
134 134  )))
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136 136  
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137 137  
138 138  (% class="col-xs-12 col-sm-4" %)
139 139  (((
140 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
101 +[[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
141 141  )))
142 142  )))
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148 148  (((
149 149  (% class="col-xs-12 col-sm-8" %)
150 150  (((
151 -= Find and Save Contacts =
112 += Finding and Saving Contacts =
152 152  
153 153  
154 154  * To make a call using **Contacts**:
155 155  ** Click **Contacts** and then **All Contacts**
156 156  ** In the search bar, **enter the name of the person** you want to call
157 -** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
118 +** Hover over their name when it appears to reveal the audio/video call buttons. Click one to initiate a call.
119 +** Click the Star to add the user to Favorites.
158 158  
159 159  * To save **Contacts **as** Favorites **for quick calling:
160 160  ** Click **Contacts** and then **All Contacts**
161 -** Running down the right side of the screen you'll see the alphabet. **Click on the letter that matches the user's first name. **The user list will change to match users whose first name begins with the letter that was selected.
123 +** Running down the right side of the screen you'll see the alphabet. **Click on the letter of the user's first name** and the user list will change to match users with that first letter.
162 162  ** **Click on the name** to reveal their contact card.
163 163  ** Click the **Star** to add the user to Favorites.
164 -** Click on **Favorites** to confirm that the person is now a favorite.
165 165  )))
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170 170  (((
171 -[[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
132 +[[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
172 172  )))
173 173  )))
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182 182  (((
183 -= Account Status and Working Status =
144 += Status =
184 184  
185 185  
186 -Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
187 -
188 -* **Account Status**
189 -** Click the **User** icon
190 -** Click the **Status** below the account name and extention
191 -*** **Online**: This is the default setting. New calls will prompt users.
192 -*** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
193 -*** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
194 -*** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
195 -
196 -* **Working Status:**
197 -** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
198 -*** Meeting in progress
199 -*** On a business trip
200 -*** Working remotely
201 -*** Sick leave
202 -*** On leave
203 -*** None
204 -*** Custom
205 -
206 -
147 +Content 3
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212 212  (((
213 -[[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
214 -
215 -[[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
154 +[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
216 216  )))
217 217  )))
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