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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 9.1
edited by Christine Sklareski
on 2025/06/03 15:30
Change comment: There is no comment for this version
To version 11.1
edited by Christine Sklareski
on 2025/06/05 11:22
Change comment: There is no comment for this version

Summary

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1 -Grandstream Wave App
1 +Grandstream Wave Desktop App
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6 6  
7 7  
8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 +
10 +{{info}}
11 +Please Note: It is recommended that staff continue to use the chat feature in Google Chat as opposed to the Messaging feature in the Wave app.
12 +{{/info}}
13 +
14 +
15 +[[image:grandstream-wave-icon.png||alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
9 9  )))
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19 19  )))
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21 21  
29 +Most of the screenshots on the Grandstream page are attributed to the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331]].
22 22  
31 +.
32 +
33 +
23 23  ----
24 24  
25 25  (% class="row" %)
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35 35  ** URL
36 36  ** Username: your phone extension
37 37  ** Password
49 +
50 +* **To log out of the Wave for Desktop app:**
51 +** Tap the **User** icon at the top left
52 +** Scroll down and click on **Logout**
38 38  )))
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81 81  
82 82  ----
83 83  
99 +
84 84  (% class="row" %)
85 85  (((
86 86  (% class="col-xs-12 col-sm-8" %)
87 87  (((
104 += During a Call =
105 +
106 +
107 +* **Call Features**:
108 +** Disable/enable microphone
109 +** Disable/enable video feed
110 +** Hold/unhold a call
111 +** Share screen during video calls
112 +** Transfer a call through the More menu (blind or attended)
113 +** Conference call through the More menu
114 +** Record a call through the More menu The recording can be found in the call history interface.
115 +
116 +* **Answer Multiple calls at once**:
117 +** On the lower left corner of the screen, switch between calls
118 +** The first call will automatically be placed on hold when a second call connects.
119 +
120 +* **Call Flip Function**: 
121 +** When you answer a call in the Wave app, you can switch to the desk phone:
122 +*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
123 +)))
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127 +(% class="col-xs-12 col-sm-4" %)
128 +(((
129 +[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
130 +
131 +[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
132 +
133 +[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
134 +)))
135 +)))
136 +
137 +
138 +----
139 +
140 +(% class="row" %)
141 +(((
142 +(% class="col-xs-12 col-sm-8" %)
143 +(((
88 88  = Call History =
89 89  
90 90  
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149 149  
150 150  * **Account Status**
151 151  ** Click the **User** icon
152 -** Click the **Status** below the account name and extention
208 +** Click the **Status** below the account name and extension
153 153  *** **Online**: This is the default setting. New calls will prompt users.
154 154  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
155 155  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
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