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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 8.20
edited by Christine Sklareski
on 2025/06/03 15:29
Change comment: There is no comment for this version
To version 10.4
edited by Christine Sklareski
on 2025/06/05 11:06
Change comment: There is no comment for this version

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Title
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1 -Grandstream Wave App
1 +Grandstream Wave Desktop App
Content
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6 6  
7 7  
8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 +
10 +{{info}}
11 +Please Note: It is recommended that staff continue to use the chat feature in Google Chat as opposed to the Messaging feature in the Wave app.
12 +{{/info}}
13 +
14 +
9 9  )))
10 10  
11 11  
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35 35  ** URL
36 36  ** Username: your phone extension
37 37  ** Password
44 +
45 +* **To log out of the Wave for Desktop app:**
46 +** Tap the **User** icon at the top left
47 +** Scroll down and click on **Logout**
38 38  )))
39 39  
40 40  
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72 72  
73 73  (% class="col-xs-12 col-sm-4" %)
74 74  (((
75 -[[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
85 +[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
76 76  
77 -[[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
87 +[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
78 78  )))
79 79  )))
80 80  
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81 81  
82 82  ----
83 83  
94 +
84 84  (% class="row" %)
85 85  (((
86 86  (% class="col-xs-12 col-sm-8" %)
87 87  (((
99 += During a Call =
100 +
101 +
102 +* **Call Features**:
103 +** Disable/enable microphone
104 +** Disable/enable video feed
105 +** Hold/unhold a call
106 +** Share screen during video calls
107 +** Transfer a call through the More menu (blind or attended)
108 +** Conference call through the More menu
109 +** Record a call through the More menu The recording can be found in the call history interface.
110 +
111 +* **Answer Multiple calls at once**:
112 +** On the lower left corner of the screen, switch between calls
113 +** The first call will automatically be placed on hold when a second call connects.
114 +
115 +* **Call Flip Function**: 
116 +** When you answer a call in the Wave app, you can switch to the desk phone:
117 +*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
118 +)))
119 +
120 +
121 +
122 +(% class="col-xs-12 col-sm-4" %)
123 +(((
124 +[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
125 +
126 +[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
127 +
128 +[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
129 +)))
130 +)))
131 +
132 +
133 +----
134 +
135 +(% class="row" %)
136 +(((
137 +(% class="col-xs-12 col-sm-8" %)
138 +(((
88 88  = Call History =
89 89  
90 90  
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99 99  
100 100  (% class="col-xs-12 col-sm-4" %)
101 101  (((
102 -[[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
153 +[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
103 103  )))
104 104  )))
105 105  
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130 130  
131 131  (% class="col-xs-12 col-sm-4" %)
132 132  (((
133 -[[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
184 +[[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
134 134  )))
135 135  )))
136 136  
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149 149  
150 150  * **Account Status**
151 151  ** Click the **User** icon
152 -** Click the **Status** below the account name and extention
203 +** Click the **Status** below the account name and extension
153 153  *** **Online**: This is the default setting. New calls will prompt users.
154 154  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
155 155  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
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172 172  
173 173  (% class="col-xs-12 col-sm-4" %)
174 174  (((
175 -[[Figure . Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
226 +[[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
176 176  
177 -[[Figure . Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
228 +[[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
178 178  )))
179 179  )))
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