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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 7.13
edited by Christine Sklareski
on 2025/06/03 14:09
Change comment: There is no comment for this version
To version 7.4
edited by Christine Sklareski
on 2025/06/03 14:02
Change comment: There is no comment for this version

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8 -Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave calls simulate being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
8 +Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave calls simulate being on their desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
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29 29  = Installing the Wave app and Logging in =
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31 31  
32 -* Install the **Wave** app through the **Manager** app (found in the Applications folder)
32 +* Install the Wave app through the Manager app (found in the Applications folder)
33 33  * Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
34 -* Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
34 +* Move the Wave app to the dock. Launch the Wave app and use the credentials provided by Technology Services to login.
35 35  ** URL
36 36  ** Username: your phone extension
37 37  ** Password
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59 59  * **Make a Call**:
60 -** Click on **Calls** in the left navigation menu
60 +** Click on **Calls**
61 61  ** **Enter the phone number** to call (add **9** for external calls)
62 62  ** Click the green **Call** button or blue **Video** call button to initiate the call.
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88 88  = Call History =
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91 -* **To view call history**:
91 +* To view call history:
92 92  ** Click on **Calls**
93 93  ** Click on **Recent Calls**
94 -** **Hover over a caller** to reveal more options
95 -** To return the call, click the **Video** or **Audio** callback buttons
94 +** Hover over a caller to reveal more options: Video or Audio callback
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116 116  * To make a call using **Contacts**:
117 117  ** Click **Contacts** and then **All Contacts**
118 118  ** In the search bar, **enter the name of the person** you want to call
119 -** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
118 +** Hover over their name when it appears to reveal the audio/video call buttons. Click one to initiate a call.
119 +** Click the Star to add the user to Favorites.
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121 -
122 122  * To save **Contacts **as** Favorites **for quick calling:
123 123  ** Click **Contacts** and then **All Contacts**
124 124  ** Running down the right side of the screen you'll see the alphabet. **Click on the letter of the user's first name** and the user list will change to match users with that first letter.