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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 6.1
edited by Christine Sklareski
on 2025/06/03 11:01
Change comment: There is no comment for this version
To version 7.5
edited by Christine Sklareski
on 2025/06/03 14:03
Change comment: There is no comment for this version

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8 -Wave Desktop is a user-friendly app that lets teachers, office staff and administrators easily make calls from their computers anywhere in their classroom or office without needing to be tied to a physical desk phone. The calls can be heard through computer's built-in speakers. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
8 +Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave calls simulate being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
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32 32  * Install the Wave app through the Manager app (found in the Applications folder)
33 -*
33 +* Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
34 +* Move the Wave app to the dock. Launch the Wave app and use the credentials provided by Technology Services to login.
35 +** URL
36 +** Username: your phone extension
37 +** Password
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40 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
44 +[[Figure . View of the Wave app in Manager.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
45 +
46 +[[Figure . Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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50 50  = Making and Answering Calls =
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53 -Content 2
59 +* **Make a Call**:
60 +** Click on **Calls**
61 +** **Enter the phone number** to call (add **9** for external calls)
62 +** Click the green **Call** button or blue **Video** call button to initiate the call.
63 +
64 +* **Answer a Call**:
65 +** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
66 +** Click the **Green** button to accept the call or click the **Red** button to reject the call.
67 +** When the call is answered, click the **Red** button to hang up.
68 +** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
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60 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
75 +[[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
76 +
77 +[[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
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71 71  = Call History =
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74 -Content 3
91 +* To view call history:
92 +** Click on **Calls**
93 +** Click on **Recent Calls**
94 +** Hover over a caller to reveal more options: Video or Audio callback
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81 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
101 +[[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
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92 92  = Finding and Saving Contacts =
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95 -Content 3
115 +* To make a call using **Contacts**:
116 +** Click **Contacts** and then **All Contacts**
117 +** In the search bar, **enter the name of the person** you want to call
118 +** Hover over their name when it appears to reveal the audio/video call buttons. Click one to initiate a call.
119 +** Click the Star to add the user to Favorites.
120 +
121 +* To save **Contacts **as** Favorites **for quick calling:
122 +** Click **Contacts** and then **All Contacts**
123 +** Running down the right side of the screen you'll see the alphabet. **Click on the letter of the user's first name** and the user list will change to match users with that first letter.
124 +** **Click on the name** to reveal their contact card.
125 +** Click the **Star** to add the user to Favorites.
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102 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
132 +[[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
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124 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
154 +[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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