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Last modified by Christine Sklareski on 2025/10/10 13:55
From version 23.3
edited by Christine Sklareski
on 2025/10/10 13:55
Change comment: There is no comment for this version
To version 17.4
edited by Christine Sklareski
on 2025/06/12 10:38
Change comment: There is no comment for this version

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38 38  = Installing the Wave app and Logging in =
39 39  
40 40  
41 -* First, install [[the **Wave** app through the **Manager** app>>https://scribehow.com/shared/Manager_Desktop_Application__4S6D0FdGRzu8AxnKPql3qA||rel="noopener noreferrer" target="_blank"]] (found in the Applications folder)
42 -* Next, submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
41 +* Install the **Wave** app through the **Manager** app (found in the Applications folder)
42 +* Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
43 43  * Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
44 44  ** URL
45 45  ** Username: your phone extension
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116 116  ** The first call will automatically be placed on hold when a second call connects.
117 117  
118 118  * **Call Flip Function**: 
119 -** When you answer or initiate a call in the Wave app, you can switch to the admin desk phone:
119 +** When you answer a call in the Wave app, you can switch to the desk phone:
120 120  *** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
121 121  )))
122 122  
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139 139  (((
140 140  (% class="col-xs-12 col-sm-8" %)
141 141  (((
142 -= Recent Calls =
142 += Call History =
143 143  
144 144  
145 145  * **To view call history**:
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148 148  ** **Hover over a caller** to reveal more options
149 149  ** To return the call, click the **Video** or **Audio** callback buttons
150 150  
151 -= Voicemails =
151 +Voicemails
152 152  
153 153  * **To view voicemails**:
154 154  ** Click on **Calls**
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156 156  ** Click the** Play **button to listen to the voicemail
157 157  ** **Hover over a caller** to reveal more options and delete the voicemail.
158 158  ** To return the call, click the **Video** or **Audio** callback buttons
159 -
160 -
161 -= Redial External Calls =
162 -
163 -* Access your call history and hover the cursor over the number you want to call back.
164 -* Click the **Grid** icon on the right (hovering over it reveals "Edit before calling").
165 -
166 -[[image:Wave-Missed_Calls.jpg||alt="Wave - Missed calls" data-xwiki-image-style-border="true" height="34" width="480"]]
167 -
168 -* The keypad will appear with the number at the top.
169 -* Click in front of the phone number and click the 9 button or press 9 on your keyboard.
170 -
171 -[[image:Wave-add9.png||alt="Wave add 9 to number screenshot." data-xwiki-image-style-border="true" height="206" width="154"]]
172 -
173 -* Press the **Call** button to initiate the call.
174 174  )))
175 175  
176 176  
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227 227  
228 228  Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
229 229  
230 -* **Account Status**: The account status transfers to the Wave for Mobile app but not the desk phone.
215 +* **Account Status**
231 231  ** Click the **User** icon
232 232  ** Click the **Status** below the account name and extension
233 233  *** **Online**: This is the default setting. New calls will prompt users.
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234 234  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
235 235  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
236 236  *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
222 +
237 237  * **Working Status:**
238 238  ** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
239 239  *** Meeting in progress
Wave-Missed_Calls.jpg
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