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Last modified by Christine Sklareski on 2025/10/10 13:55
From version 23.2
edited by Christine Sklareski
on 2025/10/10 13:55
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To version 8.19
edited by Christine Sklareski
on 2025/06/03 14:52
Change comment: Update document after refactoring.

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Title
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1 -Grandstream Wave Desktop App
1 +Grandstream Wave App
Content
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6 6  
7 7  
8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 -
10 -{{info}}
11 -Please Note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
12 -{{/info}}
13 -
14 -
15 -[[image:grandstream-wave-icon.png||alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
16 16  )))
17 17  
18 18  
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26 26  )))
27 27  
28 28  
29 -A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
30 30  
31 -
32 32  ----
33 33  
34 34  (% class="row" %)
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38 38  = Installing the Wave app and Logging in =
39 39  
40 40  
41 -* First, install [[the **Wave** app through the **Manager** app>>https://scribehow.com/shared/Manager_Desktop_Application__4S6D0FdGRzu8AxnKPql3qA||rel="noopener noreferrer" target="_blank"]] (found in the Applications folder)
42 -* Next, submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
32 +* Install the **Wave** app through the **Manager** app (found in the Applications folder)
33 +* Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
43 43  * Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
44 44  ** URL
45 45  ** Username: your phone extension
46 46  ** Password
47 -
48 -* **To log out of the Wave for Desktop app:**
49 -** Tap the **User** icon at the top left
50 -** Scroll down and click on **Logout**
51 51  )))
52 52  
53 53  
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54 54  
55 55  (% class="col-xs-12 col-sm-4" %)
56 56  (((
57 -[[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
44 +[[Figure . View of the Wave app in Manager.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
58 58  
59 -[[Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
46 +[[Figure . Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
60 60  )))
61 61  )))
62 62  
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85 85  
86 86  (% class="col-xs-12 col-sm-4" %)
87 87  (((
88 -[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
75 +[[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
89 89  
90 -[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
77 +[[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
91 91  )))
92 92  )))
93 93  
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94 94  
95 95  ----
96 96  
97 -
98 98  (% class="row" %)
99 99  (((
100 100  (% class="col-xs-12 col-sm-8" %)
101 101  (((
102 -= During a Call =
88 += Call History =
103 103  
104 104  
105 -* **Call Features**:
106 -** Disable/enable microphone
107 -** Disable/enable video feed
108 -** Hold/unhold a call
109 -** Share screen during video calls
110 -** Transfer a call through the More menu (blind or attended)
111 -** Conference call through the More menu
112 -** Record a call through the More menu The recording can be found in the call history interface.
113 -
114 -* **Answer Multiple calls at once**:
115 -** On the lower left corner of the screen, switch between calls
116 -** The first call will automatically be placed on hold when a second call connects.
117 -
118 -* **Call Flip Function**: 
119 -** When you answer or initiate a call in the Wave app, you can switch to the admin desk phone:
120 -*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
121 -)))
122 -
123 -
124 -
125 -(% class="col-xs-12 col-sm-4" %)
126 -(((
127 -[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
128 -
129 -[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
130 -
131 -[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
132 -)))
133 -)))
134 -
135 -
136 -----
137 -
138 -(% class="row" %)
139 -(((
140 -(% class="col-xs-12 col-sm-8" %)
141 -(((
142 -= Recent Calls =
143 -
144 -
145 145  * **To view call history**:
146 146  ** Click on **Calls**
147 147  ** Click on **Recent Calls**
148 148  ** **Hover over a caller** to reveal more options
149 149  ** To return the call, click the **Video** or **Audio** callback buttons
150 -
151 -= Voicemails =
152 -
153 -* **To view voicemails**:
154 -** Click on **Calls**
155 -** Click on **Voicemails**
156 -** Click the** Play **button to listen to the voicemail
157 -** **Hover over a caller** to reveal more options and delete the voicemail.
158 -** To return the call, click the **Video** or **Audio** callback buttons
159 -
160 -= =
161 -
162 -= Redial External Calls =
163 -
164 -* Access your call history and hover the cursor over the number you want to call back.
165 -* Click the **Grid** icon on the right (hovering over it reveals "Edit before calling").
166 -
167 -[[image:Wave-Missed_Calls.jpg||alt="Wave - Missed calls" data-xwiki-image-style-border="true" height="34" width="480"]]
168 -
169 -* The keypad will appear with the number at the top.
170 -* Click in front of the phone number and click the 9 button or press 9 on your keyboard.
171 -
172 -[[image:Wave-add9.png||alt="Wave add 9 to number screenshot." data-xwiki-image-style-border="true" height="206" width="154"]]
173 -
174 -* Press the **Call** button to initiate the call.
175 175  )))
176 176  
177 177  
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178 178  
179 179  (% class="col-xs-12 col-sm-4" %)
180 180  (((
181 -[[Recent call screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
182 -
183 -[[Voicemail screen>>image:Wave-voicemail-mngmt.png||alt="Wave-voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
102 +[[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
184 184  )))
185 185  )))
186 186  
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211 211  
212 212  (% class="col-xs-12 col-sm-4" %)
213 213  (((
214 -[[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
133 +[[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
215 215  )))
216 216  )))
217 217  
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228 228  
229 229  Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
230 230  
231 -* **Account Status**: The account status transfers to the Wave for Mobile app but not the desk phone.
150 +* **Account Status**
232 232  ** Click the **User** icon
233 -** Click the **Status** below the account name and extension
152 +** Click the **Status** below the account name and extention
234 234  *** **Online**: This is the default setting. New calls will prompt users.
235 235  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
236 236  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
237 237  *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
157 +
238 238  * **Working Status:**
239 239  ** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
240 240  *** Meeting in progress
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252 252  
253 253  (% class="col-xs-12 col-sm-4" %)
254 254  (((
255 -[[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
175 +[[Figure . Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
256 256  
257 -[[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
177 +[[Figure . Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
258 258  )))
259 259  )))
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