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Last modified by Christine Sklareski on 2025/10/10 13:55
From version 23.1
edited by Christine Sklareski
on 2025/10/10 13:52
Change comment: There is no comment for this version
To version 19.1
edited by Christine Sklareski
on 2025/07/10 15:29
Change comment: There is no comment for this version

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38 38  = Installing the Wave app and Logging in =
39 39  
40 40  
41 -* First, install [[the **Wave** app through the **Manager** app>>https://scribehow.com/shared/Manager_Desktop_Application__4S6D0FdGRzu8AxnKPql3qA||rel="noopener noreferrer" target="_blank"]] (found in the Applications folder)
42 -* Next, submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
41 +* Install the **Wave** app through the **Manager** app (found in the Applications folder)
42 +* Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
43 43  * Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
44 44  ** URL
45 45  ** Username: your phone extension
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116 116  ** The first call will automatically be placed on hold when a second call connects.
117 117  
118 118  * **Call Flip Function**: 
119 -** When you answer or initiate a call in the Wave app, you can switch to the admin desk phone:
119 +** When you answer a call in the Wave app, you can switch to the desk phone:
120 120  *** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
121 121  )))
122 122  
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156 156  ** Click the** Play **button to listen to the voicemail
157 157  ** **Hover over a caller** to reveal more options and delete the voicemail.
158 158  ** To return the call, click the **Video** or **Audio** callback buttons
159 -
160 -
161 -= Redial External Calls =
162 -
163 -* Access your call history and hover the cursor over the number you want to call back.
164 -* Click the **Grid** icon on the right (hovering over it reveals "Edit before calling").
165 -
166 -[[image:Wave-Missed_Calls.png||alt="Wave for Desktop missed calls menu." data-xwiki-image-style-border="true" height="41" width="578"]]
167 -
168 -* The keypad will appear with the number at the top.
169 -* Click in front of the phone number and click the 9 button or press 9 on your keyboard.
170 -
171 -[[image:Wave-add9.png||alt="Wave app add 9 to external number." data-xwiki-image-style-border="true" height="219" width="164"]]
172 -
173 -* Press the **Call** button to initiate the call.
174 174  )))
175 175  
176 176