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Last modified by Christine Sklareski on 2025/08/22 09:33
From version 22.1
edited by Christine Sklareski
on 2025/08/22 09:33
Change comment: There is no comment for this version
To version 17.5
edited by Christine Sklareski
on 2025/06/12 10:39
Change comment: There is no comment for this version

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38 38  = Installing the Wave app and Logging in =
39 39  
40 40  
41 -* First, install [[the **Wave** app through the **Manager** app>>https://scribehow.com/shared/Manager_Desktop_Application__4S6D0FdGRzu8AxnKPql3qA||rel="noopener noreferrer" target="_blank"]] (found in the Applications folder)
42 -* Next, submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
41 +* Install the **Wave** app through the **Manager** app (found in the Applications folder)
42 +* Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
43 43  * Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
44 44  ** URL
45 45  ** Username: your phone extension
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116 116  ** The first call will automatically be placed on hold when a second call connects.
117 117  
118 118  * **Call Flip Function**: 
119 -** When you answer or initiate a call in the Wave app, you can switch to the admin desk phone:
119 +** When you answer a call in the Wave app, you can switch to the desk phone:
120 120  *** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
121 121  )))
122 122  
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212 212  
213 213  Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
214 214  
215 -* **Account Status**: The account status transfers to the Wave for Mobile app but not the desk phone.
215 +* **Account Status**
216 216  ** Click the **User** icon
217 217  ** Click the **Status** below the account name and extension
218 218  *** **Online**: This is the default setting. New calls will prompt users.
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219 219  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
220 220  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
221 221  *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
222 +
222 222  * **Working Status:**
223 223  ** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
224 224  *** Meeting in progress