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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 17.5
edited by Christine Sklareski
on 2025/06/12 10:39
Change comment: There is no comment for this version
To version 9.2
edited by Christine Sklareski
on 2025/06/03 15:48
Change comment: There is no comment for this version

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1 -Grandstream Wave Desktop App
1 +Grandstream Wave App
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6 6  
7 7  
8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 -
10 -{{info}}
11 -Please Note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
12 -{{/info}}
13 -
14 -
15 -[[image:grandstream-wave-icon.png||alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
16 16  )))
17 17  
18 18  
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26 26  )))
27 27  
28 28  
29 -A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
30 30  
31 -
32 32  ----
33 33  
34 34  (% class="row" %)
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44 44  ** URL
45 45  ** Username: your phone extension
46 46  ** Password
47 -
48 -* **To log out of the Wave for Desktop app:**
49 -** Tap the **User** icon at the top left
50 -** Scroll down and click on **Logout**
51 51  )))
52 52  
53 53  
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101 101  (((
102 102  = During a Call =
103 103  
91 +Once a call has been established, users can mute/unmute themselves, enable and disable their video feed, screen share (video calls only), hold/unhold the call, and transfer the current call.
104 104  
105 -* **Call Features**:
106 -** Disable/enable microphone
107 -** Disable/enable video feed
108 -** Hold/unhold a call
109 -** Share screen during video calls
110 -** Transfer a call through the More menu (blind or attended)
111 -** Conference call through the More menu
112 -** Record a call through the More menu The recording can be found in the call history interface.
93 +* **Make a Call**:
94 +** Click on **Calls** in the left navigation menu
95 +** **Enter the phone number** to call (add **9** for external calls)
96 +** Click the green **Call** button or blue **Video** call button to initiate the call.
113 113  
114 -* **Answer Multiple calls at once**:
115 -** On the lower left corner of the screen, switch between calls
116 -** The first call will automatically be placed on hold when a second call connects.
117 -
118 -* **Call Flip Function**: 
119 -** When you answer a call in the Wave app, you can switch to the desk phone:
120 -*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
98 +* **Answer a Call**:
99 +** When a call is coming in to your phone extension, a call notification will appear at the top right corner of your computer desktop
100 +** Click the **Green** button to accept the call or click the **Red** button to reject the call.
101 +** When the call is answered, click the **Red** button to hang up.
102 +** If you initially reject the call through the Wave app, the physical phone will continue to ring until it is picked up by voicemail.
121 121  )))
122 122  
123 123  
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124 124  
125 125  (% class="col-xs-12 col-sm-4" %)
126 126  (((
127 -[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
109 +[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
128 128  
129 -[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
130 -
131 -[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
111 +[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
132 132  )))
133 133  )))
134 134  
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139 139  (((
140 140  (% class="col-xs-12 col-sm-8" %)
141 141  (((
142 -= Recent Calls =
122 += Call History =
143 143  
144 144  
145 145  * **To view call history**:
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147 147  ** Click on **Recent Calls**
148 148  ** **Hover over a caller** to reveal more options
149 149  ** To return the call, click the **Video** or **Audio** callback buttons
150 -
151 -= Voicemails =
152 -
153 -* **To view voicemails**:
154 -** Click on **Calls**
155 -** Click on **Voicemails**
156 -** Click the** Play **button to listen to the voicemail
157 -** **Hover over a caller** to reveal more options and delete the voicemail.
158 -** To return the call, click the **Video** or **Audio** callback buttons
159 159  )))
160 160  
161 161  
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162 162  
163 163  (% class="col-xs-12 col-sm-4" %)
164 164  (((
165 -[[Recent call screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
166 -
167 -[[Voicemail screen>>image:Wave-voicemail-mngmt.png||alt="Wave-voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
136 +[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
168 168  )))
169 169  )))
170 170  
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214 214  
215 215  * **Account Status**
216 216  ** Click the **User** icon
217 -** Click the **Status** below the account name and extension
186 +** Click the **Status** below the account name and extention
218 218  *** **Online**: This is the default setting. New calls will prompt users.
219 219  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
220 220  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
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