Skip to Content
Last modified by Christine Sklareski on 2025/07/15 13:04
From version 17.3
edited by Christine Sklareski
on 2025/06/12 10:37
Change comment: There is no comment for this version
To version 8.19
edited by Christine Sklareski
on 2025/06/03 14:52
Change comment: Update document after refactoring.

Summary

Details

Page properties
Title
... ... @@ -1,1 +1,1 @@
1 -Grandstream Wave Desktop App
1 +Grandstream Wave App
Content
... ... @@ -6,13 +6,6 @@
6 6  
7 7  
8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 -
10 -{{info}}
11 -Please Note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
12 -{{/info}}
13 -
14 -
15 -[[image:grandstream-wave-icon.png||alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
16 16  )))
17 17  
18 18  
... ... @@ -26,9 +26,7 @@
26 26  )))
27 27  
28 28  
29 -A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
30 30  
31 -
32 32  ----
33 33  
34 34  (% class="row" %)
... ... @@ -44,10 +44,6 @@
44 44  ** URL
45 45  ** Username: your phone extension
46 46  ** Password
47 -
48 -* **To log out of the Wave for Desktop app:**
49 -** Tap the **User** icon at the top left
50 -** Scroll down and click on **Logout**
51 51  )))
52 52  
53 53  
... ... @@ -54,9 +54,9 @@
54 54  
55 55  (% class="col-xs-12 col-sm-4" %)
56 56  (((
57 -[[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
44 +[[Figure . View of the Wave app in Manager.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
58 58  
59 -[[Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
46 +[[Figure . Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
60 60  )))
61 61  )))
62 62  
... ... @@ -85,9 +85,9 @@
85 85  
86 86  (% class="col-xs-12 col-sm-4" %)
87 87  (((
88 -[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
75 +[[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
89 89  
90 -[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
77 +[[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
91 91  )))
92 92  )))
93 93  
... ... @@ -94,51 +94,10 @@
94 94  
95 95  ----
96 96  
97 -
98 98  (% class="row" %)
99 99  (((
100 100  (% class="col-xs-12 col-sm-8" %)
101 101  (((
102 -= During a Call =
103 -
104 -
105 -* **Call Features**:
106 -** Disable/enable microphone
107 -** Disable/enable video feed
108 -** Hold/unhold a call
109 -** Share screen during video calls
110 -** Transfer a call through the More menu (blind or attended)
111 -** Conference call through the More menu
112 -** Record a call through the More menu The recording can be found in the call history interface.
113 -
114 -* **Answer Multiple calls at once**:
115 -** On the lower left corner of the screen, switch between calls
116 -** The first call will automatically be placed on hold when a second call connects.
117 -
118 -* **Call Flip Function**: 
119 -** When you answer a call in the Wave app, you can switch to the desk phone:
120 -*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
121 -)))
122 -
123 -
124 -
125 -(% class="col-xs-12 col-sm-4" %)
126 -(((
127 -[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
128 -
129 -[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
130 -
131 -[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
132 -)))
133 -)))
134 -
135 -
136 -----
137 -
138 -(% class="row" %)
139 -(((
140 -(% class="col-xs-12 col-sm-8" %)
141 -(((
142 142  = Call History =
143 143  
144 144  
... ... @@ -147,16 +147,6 @@
147 147  ** Click on **Recent Calls**
148 148  ** **Hover over a caller** to reveal more options
149 149  ** To return the call, click the **Video** or **Audio** callback buttons
150 -
151 -
152 -Voicemails
153 -
154 -* **To view voicemails**:
155 -** Click on **Calls**
156 -** Click on **Voicemails**
157 -** Click the** Play **button to listen to the voicemail
158 -** **Hover over a caller** to reveal more options and delete the voicemail.
159 -** To return the call, click the **Video** or **Audio** callback buttons
160 160  )))
161 161  
162 162  
... ... @@ -163,7 +163,7 @@
163 163  
164 164  (% class="col-xs-12 col-sm-4" %)
165 165  (((
166 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
102 +[[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
167 167  )))
168 168  )))
169 169  
... ... @@ -194,7 +194,7 @@
194 194  
195 195  (% class="col-xs-12 col-sm-4" %)
196 196  (((
197 -[[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
133 +[[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
198 198  )))
199 199  )))
200 200  
... ... @@ -213,7 +213,7 @@
213 213  
214 214  * **Account Status**
215 215  ** Click the **User** icon
216 -** Click the **Status** below the account name and extension
152 +** Click the **Status** below the account name and extention
217 217  *** **Online**: This is the default setting. New calls will prompt users.
218 218  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
219 219  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
... ... @@ -236,8 +236,8 @@
236 236  
237 237  (% class="col-xs-12 col-sm-4" %)
238 238  (((
239 -[[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
175 +[[Figure . Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
240 240  
241 -[[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
177 +[[Figure . Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
242 242  )))
243 243  )))
WAve-switch3 copy.jpg
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -735.5 KB
Content
WAve-switch3.jpg
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -491.0 KB
Content
Wave-MultipleCalls.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -72.0 KB
Content
Wave-OnCall.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -440.4 KB
Content
grandstream-wave-icon.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,1 +1,0 @@
1 -1.5 KB
Content