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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 17.3
edited by Christine Sklareski
on 2025/06/12 10:37
Change comment: There is no comment for this version
To version 20.1
edited by Christine Sklareski
on 2025/07/15 13:02
Change comment: There is no comment for this version

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38 38  = Installing the Wave app and Logging in =
39 39  
40 40  
41 -* Install the **Wave** app through the **Manager** app (found in the Applications folder)
41 +* First, install [[the **Wave** app through the **Manager** app>>https://scribehow.com/shared/Manager_Desktop_Application__4S6D0FdGRzu8AxnKPql3qA||rel=" noopener noreferrer" target="_blank"]] (found in the Applications folder)
42 42  * Submit a ticket through [[IncidentIQ>>http://support.etownschools.org]] requesting access to the Wave app.
43 43  * Launch the Wave app (move the Wave app to the dock for easy access) and use the credentials provided by Technology Services to login:
44 44  ** URL
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139 139  (((
140 140  (% class="col-xs-12 col-sm-8" %)
141 141  (((
142 -= Call History =
142 += Recent Calls =
143 143  
144 144  
145 145  * **To view call history**:
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148 148  ** **Hover over a caller** to reveal more options
149 149  ** To return the call, click the **Video** or **Audio** callback buttons
150 150  
151 += Voicemails =
151 151  
152 -Voicemails
153 -
154 154  * **To view voicemails**:
155 155  ** Click on **Calls**
156 156  ** Click on **Voicemails**
157 -** Click the** Play **button to listen to the voicemail
156 +** Click the** Play **button to listen to the voicemail
158 158  ** **Hover over a caller** to reveal more options and delete the voicemail.
159 159  ** To return the call, click the **Video** or **Audio** callback buttons
160 160  )))
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163 163  
164 164  (% class="col-xs-12 col-sm-4" %)
165 165  (((
166 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
165 +[[Recent call screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
166 +
167 +[[Voicemail screen>>image:Wave-voicemail-mngmt.png||alt="Wave-voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
167 167  )))
168 168  )))
169 169  
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211 211  
212 212  Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
213 213  
214 -* **Account Status**
215 +* **Account Status**: The account status transfers to the Wave for Mobile app but not the desk phone.
215 215  ** Click the **User** icon
216 216  ** Click the **Status** below the account name and extension
217 217  *** **Online**: This is the default setting. New calls will prompt users.
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218 218  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
219 219  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
220 220  *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
221 -
222 222  * **Working Status:**
223 223  ** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
224 224  *** Meeting in progress
Wave-voicemail-mngmt.png
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