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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 14.2
edited by Christine Sklareski
on 2025/06/05 11:26
Change comment: There is no comment for this version
To version 7.25
edited by Christine Sklareski
on 2025/06/03 14:28
Change comment: There is no comment for this version

Summary

Details

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Title
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1 -Grandstream Wave Desktop App
1 +Grandstream Wave App
Parent
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1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.WebHome
Content
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5 5  (% class="wikigeneratedid" id="HSection1" %)
6 6  
7 7  
8 -Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 -
10 -{{info}}
11 -Please Note: It is recommended that staff continue to use Google Chat and not the Messaging feature in the Wave app.
12 -{{/info}}
13 -
14 -
15 -[[image:grandstream-wave-icon.png||alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
8 +Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave calls simulate being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
16 16  )))
17 17  
18 18  
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26 26  )))
27 27  
28 28  
29 -A subset of screenshots displayed on the Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
30 30  
31 -
32 32  ----
33 33  
34 34  (% class="row" %)
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44 44  ** URL
45 45  ** Username: your phone extension
46 46  ** Password
47 -
48 -* **To log out of the Wave for Desktop app:**
49 -** Tap the **User** icon at the top left
50 -** Scroll down and click on **Logout**
51 51  )))
52 52  
53 53  
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54 54  
55 55  (% class="col-xs-12 col-sm-4" %)
56 56  (((
57 -[[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
44 +[[Figure . View of the Wave app in Manager.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
58 58  
59 -[[Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
46 +[[Figure . Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
60 60  )))
61 61  )))
62 62  
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66 66  (((
67 67  (% class="col-xs-12 col-sm-8" %)
68 68  (((
69 -= Make and Answer Calls =
56 += Making and Answering Calls =
70 70  
71 71  
72 72  * **Make a Call**:
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85 85  
86 86  (% class="col-xs-12 col-sm-4" %)
87 87  (((
88 -[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
75 +[[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
89 89  
90 -[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
77 +[[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
91 91  )))
92 92  )))
93 93  
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94 94  
95 95  ----
96 96  
97 -
98 98  (% class="row" %)
99 99  (((
100 100  (% class="col-xs-12 col-sm-8" %)
101 101  (((
102 -= During a Call =
103 -
104 -
105 -* **Call Features**:
106 -** Disable/enable microphone
107 -** Disable/enable video feed
108 -** Hold/unhold a call
109 -** Share screen during video calls
110 -** Transfer a call through the More menu (blind or attended)
111 -** Conference call through the More menu
112 -** Record a call through the More menu The recording can be found in the call history interface.
113 -
114 -* **Answer Multiple calls at once**:
115 -** On the lower left corner of the screen, switch between calls
116 -** The first call will automatically be placed on hold when a second call connects.
117 -
118 -* **Call Flip Function**: 
119 -** When you answer a call in the Wave app, you can switch to the desk phone:
120 -*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
121 -)))
122 -
123 -
124 -
125 -(% class="col-xs-12 col-sm-4" %)
126 -(((
127 -[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
128 -
129 -[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
130 -
131 -[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
132 -)))
133 -)))
134 -
135 -
136 -----
137 -
138 -(% class="row" %)
139 -(((
140 -(% class="col-xs-12 col-sm-8" %)
141 -(((
142 142  = Call History =
143 143  
144 144  
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153 153  
154 154  (% class="col-xs-12 col-sm-4" %)
155 155  (((
156 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
102 +[[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
157 157  )))
158 158  )))
159 159  
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164 164  (((
165 165  (% class="col-xs-12 col-sm-8" %)
166 166  (((
167 -= Find and Save Contacts =
113 += Finding and Saving Contacts =
168 168  
169 169  
170 170  * To make a call using **Contacts**:
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172 172  ** In the search bar, **enter the name of the person** you want to call
173 173  ** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
174 174  
121 +
175 175  * To save **Contacts **as** Favorites **for quick calling:
176 176  ** Click **Contacts** and then **All Contacts**
177 177  ** Running down the right side of the screen you'll see the alphabet. **Click on the letter that matches the user's first name. **The user list will change to match users whose first name begins with the letter that was selected.
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184 184  
185 185  (% class="col-xs-12 col-sm-4" %)
186 186  (((
187 -[[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
134 +[[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
188 188  )))
189 189  )))
190 190  
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199 199  = Account Status and Working Status =
200 200  
201 201  
202 -Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
149 +Wave users can customize the status in the application. It is divided into account status and working status, and it is displayed in the contacts book and chat module.
203 203  
204 204  * **Account Status**
205 205  ** Click the **User** icon
206 -** Click the **Status** below the account name and extension
153 +** Click the **Status** below the account name and extention
207 207  *** **Online**: This is the default setting. New calls will prompt users.
208 208  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
209 -*** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
156 +*** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no pushing notifications. New incoming calls will be ignored and new missed call history will be generated.
210 210  *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
211 211  
159 +
212 212  * **Working Status:**
213 -** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
161 +** Users can click the status bar below the user icon and click **Set working status** to select one of the following (The working status will be displayed in the contacts book):
214 214  *** Meeting in progress
215 215  *** On a business trip
216 216  *** Working remotely
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219 219  *** None
220 220  *** Custom
221 221  
170 +
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228 228  (((
229 -[[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
230 -
231 -[[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
178 +[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
232 232  )))
233 233  )))
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