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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 13.2
edited by Christine Sklareski
on 2025/06/05 11:26
Change comment: There is no comment for this version
To version 8.20
edited by Christine Sklareski
on 2025/06/03 15:29
Change comment: There is no comment for this version

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1 -Grandstream Wave Desktop App
1 +Grandstream Wave App
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6 6  
7 7  
8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 -
10 -{{info}}
11 -Please Note: It is recommended that staff continue to use Google Chat and not the Messaging feature in the Wave app.
12 -{{/info}}
13 -
14 -
15 -[[image:grandstream-wave-icon.png||alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
16 16  )))
17 17  
18 18  
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26 26  )))
27 27  
28 28  
29 -A subset of screenshots displayed on the Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
30 30  
31 -
32 32  ----
33 33  
34 34  (% class="row" %)
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44 44  ** URL
45 45  ** Username: your phone extension
46 46  ** Password
47 -
48 -* **To log out of the Wave for Desktop app:**
49 -** Tap the **User** icon at the top left
50 -** Scroll down and click on **Logout**
51 51  )))
52 52  
53 53  
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85 85  
86 86  (% class="col-xs-12 col-sm-4" %)
87 87  (((
88 -[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
75 +[[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
89 89  
90 -[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
77 +[[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
91 91  )))
92 92  )))
93 93  
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94 94  
95 95  ----
96 96  
97 -
98 98  (% class="row" %)
99 99  (((
100 100  (% class="col-xs-12 col-sm-8" %)
101 101  (((
102 -= During a Call =
103 -
104 -
105 -* **Call Features**:
106 -** Disable/enable microphone
107 -** Disable/enable video feed
108 -** Hold/unhold a call
109 -** Share screen during video calls
110 -** Transfer a call through the More menu (blind or attended)
111 -** Conference call through the More menu
112 -** Record a call through the More menu The recording can be found in the call history interface.
113 -
114 -* **Answer Multiple calls at once**:
115 -** On the lower left corner of the screen, switch between calls
116 -** The first call will automatically be placed on hold when a second call connects.
117 -
118 -* **Call Flip Function**: 
119 -** When you answer a call in the Wave app, you can switch to the desk phone:
120 -*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
121 -)))
122 -
123 -
124 -
125 -(% class="col-xs-12 col-sm-4" %)
126 -(((
127 -[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
128 -
129 -[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
130 -
131 -[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
132 -)))
133 -)))
134 -
135 -
136 -----
137 -
138 -(% class="row" %)
139 -(((
140 -(% class="col-xs-12 col-sm-8" %)
141 -(((
142 142  = Call History =
143 143  
144 144  
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153 153  
154 154  (% class="col-xs-12 col-sm-4" %)
155 155  (((
156 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
102 +[[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
157 157  )))
158 158  )))
159 159  
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184 184  
185 185  (% class="col-xs-12 col-sm-4" %)
186 186  (((
187 -[[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
133 +[[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
188 188  )))
189 189  )))
190 190  
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203 203  
204 204  * **Account Status**
205 205  ** Click the **User** icon
206 -** Click the **Status** below the account name and extension
152 +** Click the **Status** below the account name and extention
207 207  *** **Online**: This is the default setting. New calls will prompt users.
208 208  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
209 209  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
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226 226  
227 227  (% class="col-xs-12 col-sm-4" %)
228 228  (((
229 -[[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
175 +[[Figure . Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
230 230  
231 -[[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
177 +[[Figure . Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
232 232  )))
233 233  )))
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