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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 13.1
edited by Christine Sklareski
on 2025/06/05 11:23
Change comment: There is no comment for this version
To version 19.1
edited by Christine Sklareski
on 2025/07/10 15:29
Change comment: There is no comment for this version

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8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 9  
10 10  {{info}}
11 -Please Note: It is recommended that staff continue to use Google Chat and not the Messaging feature in the Wave app.
11 +Please Note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
12 12  {{/info}}
13 13  
14 14  
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26 26  )))
27 27  
28 28  
29 -Most of the screenshots on the Grandstream page are attributed to the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
29 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
30 30  
31 -.
32 32  
33 -
34 34  ----
35 35  
36 36  (% class="row" %)
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141 141  (((
142 142  (% class="col-xs-12 col-sm-8" %)
143 143  (((
144 -= Call History =
142 += Recent Calls =
145 145  
146 146  
147 147  * **To view call history**:
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149 149  ** Click on **Recent Calls**
150 150  ** **Hover over a caller** to reveal more options
151 151  ** To return the call, click the **Video** or **Audio** callback buttons
150 +
151 += Voicemails =
152 +
153 +* **To view voicemails**:
154 +** Click on **Calls**
155 +** Click on **Voicemails**
156 +** Click the** Play **button to listen to the voicemail
157 +** **Hover over a caller** to reveal more options and delete the voicemail.
158 +** To return the call, click the **Video** or **Audio** callback buttons
152 152  )))
153 153  
154 154  
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155 155  
156 156  (% class="col-xs-12 col-sm-4" %)
157 157  (((
158 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
165 +[[Recent call screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
166 +
167 +[[Voicemail screen>>image:Wave-voicemail-mngmt.png||alt="Wave-voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
159 159  )))
160 160  )))
161 161  
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203 203  
204 204  Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
205 205  
206 -* **Account Status**
215 +* **Account Status**: The account status transfers to the Wave for Mobile app but not the desk phone.
207 207  ** Click the **User** icon
208 208  ** Click the **Status** below the account name and extension
209 209  *** **Online**: This is the default setting. New calls will prompt users.
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210 210  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
211 211  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
212 212  *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
213 -
214 214  * **Working Status:**
215 215  ** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
216 216  *** Meeting in progress
Wave-voicemail-mngmt.png
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