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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 10.4
edited by Christine Sklareski
on 2025/06/05 11:06
Change comment: There is no comment for this version
To version 7.10
edited by Christine Sklareski
on 2025/06/03 14:06
Change comment: There is no comment for this version

Summary

Details

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Title
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1 -Grandstream Wave Desktop App
1 +Grandstream Wave App
Parent
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1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.WebHome
Content
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5 5  (% class="wikigeneratedid" id="HSection1" %)
6 6  
7 7  
8 -Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 -
10 -{{info}}
11 -Please Note: It is recommended that staff continue to use the chat feature in Google Chat as opposed to the Messaging feature in the Wave app.
12 -{{/info}}
13 -
14 -
8 +Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave calls simulate being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
15 15  )))
16 16  
17 17  
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41 41  ** URL
42 42  ** Username: your phone extension
43 43  ** Password
44 -
45 -* **To log out of the Wave for Desktop app:**
46 -** Tap the **User** icon at the top left
47 -** Scroll down and click on **Logout**
48 48  )))
49 49  
50 50  
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51 51  
52 52  (% class="col-xs-12 col-sm-4" %)
53 53  (((
54 -[[Location of the Wave app for download in the Manager app.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
44 +[[Figure . View of the Wave app in Manager.>>image:GS-Install_Wave.png||alt="Screenshot of the Wave app for install through Manager." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
55 55  
56 -[[Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
46 +[[Figure . Wave app login screen.>>image:Wave-Login.png||alt="Screenshot of the Wave app login screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
57 57  )))
58 58  )))
59 59  
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63 63  (((
64 64  (% class="col-xs-12 col-sm-8" %)
65 65  (((
66 -= Make and Answer Calls =
56 += Making and Answering Calls =
67 67  
68 68  
69 69  * **Make a Call**:
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82 82  
83 83  (% class="col-xs-12 col-sm-4" %)
84 84  (((
85 -[[Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
75 +[[Figure . Dial a call. >>image:Wave-dial-call.png||alt="Wave app dial keypad." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="220" width="210"]]
86 86  
87 -[[Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
77 +[[Figure . Incoming call notification. >>image:Grandstream-Incoming_call_notification.png||alt="Wave app- incoming call notification." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
88 88  )))
89 89  )))
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91 91  
92 92  ----
93 93  
94 -
95 95  (% class="row" %)
96 96  (((
97 97  (% class="col-xs-12 col-sm-8" %)
98 98  (((
99 -= During a Call =
100 -
101 -
102 -* **Call Features**:
103 -** Disable/enable microphone
104 -** Disable/enable video feed
105 -** Hold/unhold a call
106 -** Share screen during video calls
107 -** Transfer a call through the More menu (blind or attended)
108 -** Conference call through the More menu
109 -** Record a call through the More menu The recording can be found in the call history interface.
110 -
111 -* **Answer Multiple calls at once**:
112 -** On the lower left corner of the screen, switch between calls
113 -** The first call will automatically be placed on hold when a second call connects.
114 -
115 -* **Call Flip Function**: 
116 -** When you answer a call in the Wave app, you can switch to the desk phone:
117 -*** On the desk phone, **tap the green strip** at the top of the screen and then tap **Switch** at the on-screen prompt.
118 -)))
119 -
120 -
121 -
122 -(% class="col-xs-12 col-sm-4" %)
123 -(((
124 -[[Features available during a call.>>image:Wave-OnCall.png||alt="Wave app - During call" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
125 -
126 -[[Answer multiple calls at once.>>image:Wave-MultipleCalls.png||alt="Answer multiple calls at once." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
127 -
128 -[[Switch to desk phone during call.>>image:WAve-switch3 copy.jpg||alt="Wave app - Switch to desk phone" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="367"]]
129 -)))
130 -)))
131 -
132 -
133 -----
134 -
135 -(% class="row" %)
136 -(((
137 -(% class="col-xs-12 col-sm-8" %)
138 -(((
139 139  = Call History =
140 140  
141 141  
142 -* **To view call history**:
91 +* To view call history:
143 143  ** Click on **Calls**
144 144  ** Click on **Recent Calls**
145 -** **Hover over a caller** to reveal more options
146 -** To return the call, click the **Video** or **Audio** callback buttons
94 +** Hover over a caller to reveal more options: Video or Audio callback
147 147  )))
148 148  
149 149  
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150 150  
151 151  (% class="col-xs-12 col-sm-4" %)
152 152  (((
153 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
101 +[[Figure . Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
154 154  )))
155 155  )))
156 156  
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161 161  (((
162 162  (% class="col-xs-12 col-sm-8" %)
163 163  (((
164 -= Find and Save Contacts =
112 += Finding and Saving Contacts =
165 165  
166 166  
167 167  * To make a call using **Contacts**:
168 168  ** Click **Contacts** and then **All Contacts**
169 169  ** In the search bar, **enter the name of the person** you want to call
170 -** Hover over their name when it appears to reveal the audio and video call buttons. Click one to initiate a call.
118 +** Hover over their name when it appears to reveal the audio/video call buttons. Click one to initiate a call.
119 +** Click the Star to add the user to Favorites.
171 171  
172 172  * To save **Contacts **as** Favorites **for quick calling:
173 173  ** Click **Contacts** and then **All Contacts**
174 -** Running down the right side of the screen you'll see the alphabet. **Click on the letter that matches the user's first name. **The user list will change to match users whose first name begins with the letter that was selected.
123 +** Running down the right side of the screen you'll see the alphabet. **Click on the letter of the user's first name** and the user list will change to match users with that first letter.
175 175  ** **Click on the name** to reveal their contact card.
176 176  ** Click the **Star** to add the user to Favorites.
177 -** Click on **Favorites** to confirm that the person is now a favorite.
178 178  )))
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181 181  
182 182  (% class="col-xs-12 col-sm-4" %)
183 183  (((
184 -[[Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
132 +[[Figure . Find Contacts and setting Favorites>>image:Wave-Contacts.png||alt="Wave - Contacts and Favorites screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="240" width="367"]]
185 185  )))
186 186  )))
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193 193  (((
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195 195  (((
196 -= Account Status and Working Status =
144 += Status =
197 197  
198 198  
199 -Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
200 -
201 -* **Account Status**
202 -** Click the **User** icon
203 -** Click the **Status** below the account name and extension
204 -*** **Online**: This is the default setting. New calls will prompt users.
205 -*** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
206 -*** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
207 -*** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
208 -
209 -* **Working Status:**
210 -** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
211 -*** Meeting in progress
212 -*** On a business trip
213 -*** Working remotely
214 -*** Sick leave
215 -*** On leave
216 -*** None
217 -*** Custom
218 -
219 -
147 +Content 3
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225 225  (((
226 -[[Account Status>>image:Account Status.png||alt="Screen image of Account status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
227 -
228 -[[Working Status>>image:Working Status.png||alt="Screen image of work status." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="284" width="367"]]
154 +[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
229 229  )))
230 230  )))
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