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Last modified by Christine Sklareski on 2025/07/15 13:04
From version 10.4
edited by Christine Sklareski
on 2025/06/05 11:06
Change comment: There is no comment for this version
To version 19.1
edited by Christine Sklareski
on 2025/07/10 15:29
Change comment: There is no comment for this version

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8 8  Wave for Desktop is a user-friendly app that lets teachers, office staff and administrators easily make phone calls from their computers without needing to be tied to their physical desk phone. The Wave app simulates being on a desk phone but use the computer's built-in microphone and speakers instead of the phone handset or speakerphone. The app also contains the EASD user directory and allows saving contacts to favorites for quicker dialing.
9 9  
10 10  {{info}}
11 -Please Note: It is recommended that staff continue to use the chat feature in Google Chat as opposed to the Messaging feature in the Wave app.
11 +Please Note: It is recommended that staff continue to use Google Chat and not the Chats module in the Wave app.
12 12  {{/info}}
13 13  
14 -
14 +
15 +[[image:grandstream-wave-icon.png||alt="Grandstream Wave app logo" data-xwiki-image-style-border="true" height="137" width="137"]]
15 15  )))
16 16  
17 17  
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25 25  )))
26 26  
27 27  
29 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream Wave for Desktop [[User Guide>>url:https://www.grandstream.com/hubfs/Product_Documentation/Wave_Desktop_user_guide.pdf?scrlybrkr=f4522331||rel="noopener noreferrer" target="_blank"]].
28 28  
31 +
29 29  ----
30 30  
31 31  (% class="row" %)
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136 136  (((
137 137  (% class="col-xs-12 col-sm-8" %)
138 138  (((
139 -= Call History =
142 += Recent Calls =
140 140  
141 141  
142 142  * **To view call history**:
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144 144  ** Click on **Recent Calls**
145 145  ** **Hover over a caller** to reveal more options
146 146  ** To return the call, click the **Video** or **Audio** callback buttons
150 +
151 += Voicemails =
152 +
153 +* **To view voicemails**:
154 +** Click on **Calls**
155 +** Click on **Voicemails**
156 +** Click the** Play **button to listen to the voicemail
157 +** **Hover over a caller** to reveal more options and delete the voicemail.
158 +** To return the call, click the **Video** or **Audio** callback buttons
147 147  )))
148 148  
149 149  
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150 150  
151 151  (% class="col-xs-12 col-sm-4" %)
152 152  (((
153 -[[Call History screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
165 +[[Recent call screen>>image:Wave-CallHistory.png||alt="Wave-Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
166 +
167 +[[Voicemail screen>>image:Wave-voicemail-mngmt.png||alt="Wave-voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="221" width="367"]]
154 154  )))
155 155  )))
156 156  
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198 198  
199 199  Wave users can customize the status in the application. It is divided into account status and working status, and is displayed in the contacts book.
200 200  
201 -* **Account Status**
215 +* **Account Status**: The account status transfers to the Wave for Mobile app but not the desk phone.
202 202  ** Click the **User** icon
203 203  ** Click the **Status** below the account name and extension
204 204  *** **Online**: This is the default setting. New calls will prompt users.
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205 205  *** **Busy**: The user is busy now, and the user can send/receive new calls and messages normally.
206 206  *** **Do not Disturb**: The new incoming calls will be prompted without any sounds, and there is no push notifications. New incoming calls will be ignored and new missed call history will be generated. Keep in mind that the call will still ring through at the desk phone.
207 207  *** **Away**: The account status will be displayed as away, but the user still can send/receive calls.
208 -
209 209  * **Working Status:**
210 210  ** Users can click the status bar below the user icon and click **Set working status** to select one of the following (the working status will be displayed in the contacts book):
211 211  *** Meeting in progress
Wave-voicemail-mngmt.png
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