Wiki source code of Admin_Directions-GS3350

Version 23.6 by Christine Sklareski on 2025/05/22 11:50

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19.7	6	This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
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19.2	8
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	10	[[image:GS-3350model.png\|\|alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
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19.10	13	Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing\|\|rel="noopener noreferrer" target="_blank"]]
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	18	(% class="col-xs-12 col-sm-4" %)
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	20	{{box title="Contents"}}
	21	{{toc/}}
	22	{{/box}}
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	24	)))
	25
	26	----
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	28	(% class="row" %)
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23.4	32	= Place Calls =
2.4	33
18.5	34	To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
2.4	35
17.14	36	== Multiple ways to Initiate a call: ==
11.3	37
	38	1. Pick up the handset
	39	1. Press the Speaker button on the phone
	40	1. Press the Speaker button on the touchscreen
18.3	41	1. Press a name in the Speed dial menu on the touchscreen
	42	1. Press a name on a button box
11.3	43
18.1	44	== Place Calls ==
4.3	45
	46	* Place a ringing call to an internal extension:
13.2	47	** Initiate a call
	48	** Use the keypad to enter the extension
18.9	49	** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
	50
	51	(% style="display:none" %)
	52
13.2	53	* To place a call to an outside phone number:
	54	** Initiate a call
18.2	55	** Dial 9 (to access the outside line)
	56	** Dial the external phone number
18.9	57	** Press Audio call.
4.3	58
8.2	59	== Place Emergency Calls ==
4.3	60
9.2	61	* To place an emergency 911 call:
18.6	62	** Initiate a call.
18.7	63	** Dial 911 or 9911.
18.8	64	** Press Audio call.
18.9	65
9.3	66	* To place an internal emergency call to alert the office of an issue:
18.6	67	** Initiate a call.
18.7	68	** Dial your building's internal emergency extension.
18.8	69	** Press Audio call.
4.3	70
15.2	71	(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
	72
	73	)))
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15.2	75
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	77	(% class="col-xs-12 col-sm-4" %)
	78	(((
	79	[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png\|\|alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
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	83	----
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	85	(% class="row" %)
	86	(((
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	88	(((
8.2	89	== Place Conference Calls ==
4.3	90
21.2	91	(((
17.5	92	To initiate a conference call from the dial screen:
13.7	93	GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
	94
	95	* Bring up the dial screen
15.2	96	* Enter the first extension number then press on it on the left panel of the screen
13.7	97	* The extension will be added to the dialing field and users can dial another number
	98	* When all extensions have been entered, press "Audio Call" or "Video Call"
	99
21.2	100	* To initiate a conference call while on a phone call:
	101	** When the phone is on the call screen, tap on the "Conference" button
	102	** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
	103	** After the call is established, the conference screen is brought up.
	104	** Tap the "Invite" button to add more members to the conference.
21.1	105
21.2	106	* To initiate a conference call from the conference soft key:
	107	** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
17.5	108
23.1	109	=== Conference Call Management: ===
21.2	110
23.1	111	* (((
	112	Attendee management:
21.2	113
23.1	114	* Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
	115	* Mute: Tap the extension and then click the Mute button.
	116	* Video on: Tap the extension and tap the Video on button.
	117	)))
	118
21.3	119	* End a conference call:
17.8	120	** Tap the red handset button to end the call for everyone.
	121	** Individuals who disconnect from the call will exit but all other parties will remain.
17.7	122
	123
15.2	124	)))
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13.7	126
2.4	127	)))
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2.4	131	(% class="col-xs-12 col-sm-4" %)
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15.4	133	[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png\|\|alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
	134
15.5	135
17.5	136	[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png\|\|alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
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15.4	140
2.4	141	----
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	143	(% class="row" %)
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2.1	147	= Answering Calls =
1.1	148
17.2	149	Caller ID will show who is calling.
1.1	150
17.4	151	* To answer a single incoming call:
17.2	152	** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
23.5	153	** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
17.4	154
17.9	155	* To answer an incoming call during an active call:
23.2	156	** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
17.3	157	**
17.9	158	* To pick up a call ringing at another phone in your group
	159	**
	160	* To send a ringing call to voicemail instead of answering
17.10	161	**
1.1	162	)))
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17.9	168	[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png\|\|alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
17.3	169
17.9	170	[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png\|\|alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
1.1	171	)))
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2.5	174	----
1.1	175
2.5	176	(% class="row" %)
	177	(((
	178	(% class="col-xs-12 col-sm-8" %)
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3.10	180	= Directory, Speed Dials, Favorites, and Button Boxes =
2.5	181
	182
23.3	183	* Finding extensions in the Directory:
	184	Tap the User** icon on the right side of the home screen
	185	In the left menu, tap LDAP**
17.11	186	** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
17.12	187	** Tap the green phone icon to place a call.
23.2	188	**
23.3	189	* Set speed dials:
17.13	190	**
23.3	191	* Favorites:
17.13	192	** To add extensions to favorites:
	193	*** Tap the User icon on the right side of the home screen
	194	*** In the left menu, tap Favorites
	195	***
23.3	196	* Button boxes
2.5	197	)))
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	202	(((
	203	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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1.1	208	----
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2.1	214	= Call Handling =
	215
	216
2.5	217	* To transfer a call
23.2	218	** Blind transfer:
	219	*** While on a call, tap the Transfer button.
	220	*** Select Transfer to bring up the transfer screen.
	221	*** Select the transfer mode "Blind" or Attended" (blind is by default)
	222	*** Enter the extension.
	223	*** Tap on the Transfer softkey.
	224	*** The call will transfer to the extension and the phone system will hang up the call.
2.5	225	** Announced transfer
	226	* To transfer a call to voicemail
2.6	227	** (((
	228	Press Transfer and then press * and then enter the extension to go to directly to VM
2.1	229	)))
2.6	230	)))
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	235	(((
	236	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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2.8	241	----
2.1	242
2.8	243	(% class="row" %)
	244	(((
	245	(% class="col-xs-12 col-sm-8" %)
	246	(((
3.11	247	= Pick up groups / Hunt groups / Monitored Extensions =
	248
	249
	250	* Pick up groups
	251	* Hunt groups
	252	* Monitored extensions
	253	)))
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	257	(% class="col-xs-12 col-sm-4" %)
	258	(((
	259	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	260	)))
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	263	----
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	265	(% class="row" %)
	266	(((
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	268	(((
2.8	269	= Call History =
	270
	271
23.6	272	* Find the call history:
	273	** Tap the Call History button on the right menu of the home screen.
	274	** Initiate a call from the history by tapping the green call or video buttons.
2.9	275	* Place calls from call history
2.8	276	)))
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	280	(% class="col-xs-12 col-sm-4" %)
	281	(((
23.6	282	[[Figure . Call History screen.>>image:GS-CallHistory.png\|\|alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
2.8	283	)))
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2.1	286	----
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	288	(% class="row" %)
	289	(((
	290	(% class="col-xs-12 col-sm-8" %)
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2.11	292	= Availability States =
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3.9	295	* Change availability state when OOO or In Meeting
2.11	296	)))
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	300	(% class="col-xs-12 col-sm-4" %)
	301	(((
	302	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	303	)))
	304	)))
	305
	306	----
	307
	308	(% class="row" %)
	309	(((
	310	(% class="col-xs-12 col-sm-8" %)
	311	(((
13.5	312	= Checking Voicemail =
2.1	313
	314
2.5	315	* To access your voicemail box
	316	* To access your voicemail from another extension within the district
	317	* To access your voicemail from off site
2.9	318	* Voicemail indicator
3.12	319	* Voicemail to email
2.1	320	)))
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	324	(% class="col-xs-12 col-sm-4" %)
	325	(((
	326	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	327	)))
	328	)))
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	331	----
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	333	(% class="row" %)
	334	(((
	335	(% class="col-xs-12 col-sm-8" %)
	336	(((
2.5	337	= Phone Settings =
1.1	338
	339
2.6	340	* Disable tap sounds
	341	* Adjust volume:
	342	** Ringer volume
	343	** Call volume
	344	** Mute calls
1.1	345	)))
	346
	347
	348
	349	(% class="col-xs-12 col-sm-4" %)
	350	(((
	351	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	352	)))
	353	)))
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2.1	357	----
1.1	358
2.1	359	(% class="row" %)
	360	(((
	361	(% class="col-xs-12 col-sm-8" %)
	362	(((
13.6	363	= Answering Doorbells =
1.1	364
	365
2.1	366	Content 3
	367	)))
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2.1	369
	370
	371	(% class="col-xs-12 col-sm-4" %)
	372	(((
	373	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	374	)))
	375	)))
	376
	377
	378	----
	379
	380	(% class="row" %)
	381	(((
	382	(% class="col-xs-12 col-sm-8" %)
	383	(((
3.9	384	= All Call and Paging/Intercom =
2.1	385
	386
3.9	387	* Page within school
	388	* Page between buildings
2.1	389	)))
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	391
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	393	(% class="col-xs-12 col-sm-4" %)
	394	(((
	395	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	396	)))
	397	)))
	398
23.3	399	----
	400
	401	(% class="row" %)
	402	(((
	403	(% class="col-xs-12 col-sm-8" %)
	404	(((
	405	= Phone Settings =
	406
	407
	408	* Touch Tones
	409	* Ring Tones
	410	)))
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	412
	413
	414	(% class="col-xs-12 col-sm-4" %)
	415	(((
	416	[[Figure 2. >>image:U_P_Screen.png\|\|alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
	417	)))
	418	)))

Wiki source code of Admin_Directions-GS3350

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