Skip to Content

Wiki source code of Admin_Directions-GS3350

Version 23.6 by Christine Sklareski on 2025/05/22 11:50
Show last authors
1 (% class="row" %)
2 (((
3 (% class="col-xs-12 col-sm-8" %)
4 (((
5 (% class="wikigeneratedid" id="HPlacingCalls" %)
6 This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7
8
9 (% class="wikigeneratedid" %)
10 [[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11
12
13 Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 )))
15
16
17
18 (% class="col-xs-12 col-sm-4" %)
19 (((
20 {{box title="**Contents**"}}
21 {{toc/}}
22 {{/box}}
23 )))
24 )))
25
26 ----
27
28 (% class="row" %)
29 (((
30 (% class="col-xs-12 col-sm-8" %)
31 (((
32 = Place Calls =
33
34 To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35
36 == Multiple ways to Initiate a call: ==
37
38 1. Pick up the handset
39 1. Press the Speaker button on the phone
40 1. Press the Speaker button on the touchscreen
41 1. Press a name in the Speed dial menu on the touchscreen
42 1. Press a name on a button box
43
44 == Place Calls ==
45
46 * **Place a ringing call to an internal extension:**
47 ** Initiate a call
48 ** Use the keypad to enter the extension
49 ** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50
51 (% style="display:none" %)
52
53 * **To place a call to an outside phone number**:
54 ** Initiate a call
55 ** Dial 9 (to access the outside line)
56 ** Dial the external phone number
57 ** Press Audio call.
58
59 == Place Emergency Calls ==
60
61 * **To place an emergency 911 call:**
62 ** Initiate a call.
63 ** Dial 911 or 9911.
64 ** Press Audio call.
65
66 * **To place an internal emergency call to alert the office of an issue:**
67 ** Initiate a call.
68 ** Dial your building's internal emergency extension.
69 ** Press Audio call.
70
71 (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
72
73 )))
74
75
76
77 (% class="col-xs-12 col-sm-4" %)
78 (((
79 [[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
80 )))
81 )))
82
83 ----
84
85 (% class="row" %)
86 (((
87 (% class="col-xs-12 col-sm-8" %)
88 (((
89 == Place Conference Calls ==
90
91 (((
92 **To initiate a conference call from the dial screen:**
93 GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94
95 * Bring up the dial screen
96 * Enter the first extension number then press on it on the left panel of the screen
97 * The extension will be added to the dialing field and users can dial another number
98 * When all extensions have been entered, press "Audio Call" or "Video Call"
99
100 * **To initiate a conference call while on a phone call:**
101 ** When the phone is on the call screen, tap on the "Conference" button
102 ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
103 ** After the call is established, the conference screen is brought up.
104 ** Tap the "Invite" button to add more members to the conference.
105
106 * **To initiate a conference call from the conference soft key:**
107 ** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
108
109 === Conference Call Management: ===
110
111 * (((
112 **Attendee management**:
113
114 * **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
115 * **Mute**: Tap the extension and then click the Mute button.
116 * **Video on**: Tap the extension and tap the Video on button.
117 )))
118
119 * **End a conference call:**
120 ** Tap the red handset button to end the call for everyone.
121 ** Individuals who disconnect from the call will exit but all other parties will remain.
122
123
124 )))
125
126
127 )))
128
129
130
131 (% class="col-xs-12 col-sm-4" %)
132 (((
133 [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
134
135
136 [[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
137 )))
138 )))
139
140
141 ----
142
143 (% class="row" %)
144 (((
145 (% class="col-xs-12 col-sm-8" %)
146 (((
147 = Answering Calls =
148
149 Caller ID will show who is calling.
150
151 * **To answer a single incoming call**:
152 ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
153 ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
154
155 * **To answer an incoming call during an active call:**
156 ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
157 **
158 * **To pick up a call ringing at another phone in your group**
159 **
160 * **To send a ringing call to voicemail instead of answering**
161 **
162 )))
163
164
165
166 (% class="col-xs-12 col-sm-4" %)
167 (((
168 [[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
169
170 [[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
171 )))
172 )))
173
174 ----
175
176 (% class="row" %)
177 (((
178 (% class="col-xs-12 col-sm-8" %)
179 (((
180 = Directory, Speed Dials, Favorites, and Button Boxes =
181
182
183 * **Finding extensions in the Directory**:
184 ** Tap the **User** icon on the right side of the home screen
185 ** In the left menu, tap **LDAP**
186 ** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 ** Tap the green phone icon to place a call.
188 **
189 * **Set speed dials:**
190 **
191 * **Favorites**:
192 ** To add extensions to favorites:
193 *** Tap the User icon on the right side of the home screen
194 *** In the left menu, tap Favorites
195 ***
196 * **Button boxes**
197 )))
198
199
200
201 (% class="col-xs-12 col-sm-4" %)
202 (((
203 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
204 )))
205 )))
206
207
208 ----
209
210 (% class="row" %)
211 (((
212 (% class="col-xs-12 col-sm-8" %)
213 (((
214 = Call Handling =
215
216
217 * To transfer a call 
218 ** Blind transfer:
219 *** While on a call, tap the Transfer button.
220 *** Select Transfer to bring up the transfer screen.
221 *** Select the transfer mode "Blind" or Attended" (blind is by default)
222 *** Enter the extension.
223 *** Tap on the Transfer softkey.
224 *** The call will transfer to the extension and the phone system will hang up the call.
225 ** Announced transfer
226 * To transfer a call to voicemail
227 ** (((
228 Press Transfer and then press * and then enter the extension to go to directly to VM
229 )))
230 )))
231
232
233
234 (% class="col-xs-12 col-sm-4" %)
235 (((
236 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
237 )))
238 )))
239
240
241 ----
242
243 (% class="row" %)
244 (((
245 (% class="col-xs-12 col-sm-8" %)
246 (((
247 = Pick up groups / Hunt groups / Monitored Extensions =
248
249
250 * Pick up groups
251 * Hunt groups
252 * Monitored extensions
253 )))
254
255
256
257 (% class="col-xs-12 col-sm-4" %)
258 (((
259 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
260 )))
261 )))
262
263 ----
264
265 (% class="row" %)
266 (((
267 (% class="col-xs-12 col-sm-8" %)
268 (((
269 = Call History =
270
271
272 * **Find the call history:**
273 ** Tap the Call History button on the right menu of the home screen.
274 ** Initiate a call from the history by tapping the green call or video buttons.
275 * Place calls from call history
276 )))
277
278
279
280 (% class="col-xs-12 col-sm-4" %)
281 (((
282 [[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
283 )))
284 )))
285
286 ----
287
288 (% class="row" %)
289 (((
290 (% class="col-xs-12 col-sm-8" %)
291 (((
292 = Availability States =
293
294
295 * Change availability state when OOO or In Meeting
296 )))
297
298
299
300 (% class="col-xs-12 col-sm-4" %)
301 (((
302 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
303 )))
304 )))
305
306 ----
307
308 (% class="row" %)
309 (((
310 (% class="col-xs-12 col-sm-8" %)
311 (((
312 = Checking Voicemail =
313
314
315 * To access your voicemail box
316 * To access your voicemail from another extension within the district
317 * To access your voicemail from off site
318 * Voicemail indicator
319 * Voicemail to email
320 )))
321
322
323
324 (% class="col-xs-12 col-sm-4" %)
325 (((
326 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
327 )))
328 )))
329
330
331 ----
332
333 (% class="row" %)
334 (((
335 (% class="col-xs-12 col-sm-8" %)
336 (((
337 = Phone Settings =
338
339
340 * Disable tap sounds
341 * Adjust volume:
342 ** Ringer volume
343 ** Call volume
344 ** Mute calls
345 )))
346
347
348
349 (% class="col-xs-12 col-sm-4" %)
350 (((
351 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
352 )))
353 )))
354
355
356
357 ----
358
359 (% class="row" %)
360 (((
361 (% class="col-xs-12 col-sm-8" %)
362 (((
363 = Answering Doorbells =
364
365
366 Content 3
367 )))
368
369
370
371 (% class="col-xs-12 col-sm-4" %)
372 (((
373 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
374 )))
375 )))
376
377
378 ----
379
380 (% class="row" %)
381 (((
382 (% class="col-xs-12 col-sm-8" %)
383 (((
384 = All Call and Paging/Intercom =
385
386
387 * Page within school
388 * Page between buildings
389 )))
390
391
392
393 (% class="col-xs-12 col-sm-4" %)
394 (((
395 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
396 )))
397 )))
398
399 ----
400
401 (% class="row" %)
402 (((
403 (% class="col-xs-12 col-sm-8" %)
404 (((
405 = Phone Settings =
406
407
408 * Touch Tones
409 * Ring Tones
410 )))
411
412
413
414 (% class="col-xs-12 col-sm-4" %)
415 (((
416 [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
417 )))
418 )))