Admin_Directions-GS3350
This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
Hardware: Front view of phone and explanation of buttons
Things to note:
- The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
Home Screen:
On the left side of the home screen, speed dials are configured by Tech. At the top of the speed dial list shows the name and extension user who is signed in to the phone. On the right side of the phone displays from top to bottom, the following softkeys: Call, Contacts and Call history.
The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
Page 2 of the Grandstream home screen.
Place Calls
To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
Multiple ways to Initiate a call:
- Pick up the handset
- Press the Speaker button on the phone
- Press the Speaker button on the touchscreen
- Press a name in the Speed dial menu on the touchscreen
- Press a name on a button box
Place Calls
- Place a ringing call to an internal extension:
- Initiate a call
- Use the keypad to enter the extension
- Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
- To place a call to an outside phone number:
- Initiate a call
- Dial 9 (to access the outside line)
- Dial the external phone number
- Press Audio call.
Place Emergency Calls
- To place an emergency 911 call:
- Initiate a call.
- Dial 911 or 9911.
- Press Audio call.
- To place an internal emergency call to alert the office of an issue:
- Initiate a call.
- Dial your building's internal emergency extension.
- Press Audio call.
Figure 2. Grandstream 3350 Call screen
Place Conference Calls
To initiate a conference call from the dial screen:
GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
- Bring up the dial screen
- Enter the first extension number then press on it on the left panel of the screen
- The extension will be added to the dialing field and users can dial another number
- When all extensions have been entered, press "Audio Call" or "Video Call"
- To initiate a conference call while on a phone call:
- When the phone is on the call screen, tap on the "Conference" button
- Enter the third-party number or choose an available number on the left menu from the call history or contacts.
- After the call is established, the conference screen is brought up.
- Tap the "Invite" button to add more members to the conference.
- To initiate a conference call from the conference soft key:
- Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
Conference Call Management:
Attendee management:
- Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
- Mute: Tap the extension and then click the Mute button.
- Video on: Tap the extension and tap the Video on button.
- End a conference call:
- Tap the red handset button to end the call for everyone.
- Individuals who disconnect from the call will exit but all other parties will remain.
Figure 2. Add extensions to a conference call.
Figure 3.Use the Invite button to invite more users to a conference call.
Answering Calls
Caller ID will show who is calling.
- To answer a single incoming call:
- Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
- Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
- To answer an incoming call during an active call:
- When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
- To pick up a call ringing at another phone in your group
- To send a ringing call to voicemail instead of answering
Figure 4 Tap answer to answer an incoming call.
Figure 5. Tap to answer a second incoming call.
Directory, Speed Dials, Favorites, and Button Boxes
- Finding extensions in the Directory:
- Tap the User icon on the right side of the home screen
- In the left menu, tap LDAP
- Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
- Tap the green phone icon to place a call.
- Frequently called contact list:
- Tap the User icon on the right side of the home screen
- In the left menu, tap LDAP
- Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
- Tap the Download button to save the extension to the contact list.
- Button boxes
Figure 2.
Call Handling
- To transfer a call
- Blind transfer:
- While on a call, tap the Transfer button.
- Select Transfer to bring up the transfer screen.
- Select the transfer mode "Blind" or Attended" (blind is by default)
- Enter the extension.
- Tap on the Transfer softkey.
- The call will transfer to the extension and the phone system will hang up the call.
- Announced transfer
- Blind transfer:
- To transfer a call to voicemail
Press Transfer and then press * and then enter the extension to go to directly to VM
Figure 2.
Pick up groups / Hunt groups / Monitored Extensions
- Pick up groups
- Hunt groups
- Monitored extensions
Figure 2.
Call History
- Find the call history:
- Tap the Call History button on the right menu of the home screen.
- Initiate a call from the history by tapping the green call or video buttons.
Figure . Call History screen.
Availability States
- Change availability state when OOO or In Meeting
Figure 2.
Checking Voicemail
- To access your voicemail box
- To access your voicemail from another extension within the district
- To access your voicemail from off site
- Voicemail indicator
- Voicemail to email
Figure 2.
Phone Settings
- Disable tap sounds
- Adjust volume:
- Ringer volume
- Call volume
- Mute calls
Figure 2.
Answering Doorbells
Content 3
Figure 2.
All Call and Paging/Intercom
- Page within school
- Page between buildings
Figure 2.
Phone Settings
- Touch Tones
- Ring Tones
Figure 2.