Skip to Content

Admin_Directions-GS3350

Version 17.6 by Christine Sklareski on 2025/05/21 11:22

 

Hardware:

Contents

Place Calls

To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.

Initiate a call:

  1. Pick up the handset
  2. Press the Speaker button on the phone
  3. Press the Speaker button on the touchscreen
  4. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
  5. Press a name on a button box (speakerphone will engage if not using handset)

Place Ringing Calls

  • Place a ringing call to an internal extension:
    • Initiate a call
    • Use the keypad to enter the extension
    • Press Audio call or Video call.
      • Please note that if you don't press Audio or Video call, the call will engage after a short delay.
      • Video calls will only work on admin phone models. Classroom phone models do not have a camera.
    • To disconnect the call, return the handset to the cradle.

       
  • To place a call to an outside phone number:
    • Initiate a call
    • Use the keypad to press 9 (to access the outside line)
    • Use the keypad to enter the external phone number
    • Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
    • To disconnect the call, return the handset to the cradle.

Place Emergency Calls

  • To place an emergency 911 call:
    • Pick up the handset or engage the speakerphone
    • Dial 911 or 9911 on the keypad.
    • Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
    • To disconnect the call, return the handset to the cradle or press the Speaker button.
       
  • To place an internal emergency call to alert the office of an issue:
    • Pick up the handset or engage the speakerphone
    • Dial your building's internal emergency extension on the keypad.
    • Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
    • To disconnect the call, return the handset to the cradle or press the Speaker button.

 

Grandstream 3350 call screen

Figure 2. Grandstream 3350 Call screen

Place Conference Calls

  • To initiate a conference call from the dial screen:
    GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.

    • Bring up the dial screen
    • Enter the first extension number then press on it on the left panel of the screen
    • The extension will be added to the dialing field and users can dial another number
    • When all extensions have been entered, press "Audio Call" or "Video Call"

    To initiate a conference call while on a phone call:

    • When the phone is on the call screen, tap on the "Conference" button
    • Enter the third-party number or choose an available number on the left menu from the call history or contacts.
    • After the call is established, the conference screen is brought up.
    • Tap the "Invite" button to add more members to the conference.

    To initiate a conference call from the conference soft key:

    • Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"

 

Add users to a conference call.

Figure 2. Add extensions to a conference call.

Use the invite button to add more users to conference call.

Figure 3.Use the Invite button to invite more users to a conference call.

Answering Calls

Caller ID will show who is calling.

  • To answer a single incoming call:
    • Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
    • Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
       
  • To answer a second simultaneous call
    •  
  • To pick up a call ringing at another phone in your group
  • To send a ringing call to voicemail instead of answering
Tap the Answer softkey to answer by speaker phone.

Figure 1. 

Tap the Video softkey to answer a video call.

Figure 1. 

Directory, Speed Dials, Favorites, and Button Boxes

  • Directory
  • Speed Dials
  • Favorites
  • Button boxes
Software Update screen prompting a password

Figure 2. 

Call Handling

  • To transfer a call 
    • Blind transfer
    • Announced transfer
  • To transfer a call to voicemail

    • Press Transfer and then press * and then enter the extension to go to directly to VM

Software Update screen prompting a password

Figure 2. 

Pick up groups / Hunt groups / Monitored Extensions

  • Pick up groups
  • Hunt groups
  • Monitored extensions
Software Update screen prompting a password

Figure 2. 

Call History

  • Find your call history
  • Manage call history
  • Place calls from call history
Software Update screen prompting a password

Figure 2. 

Availability States

  • Change availability state when OOO or In Meeting
Software Update screen prompting a password

Figure 2. 

Checking Voicemail

  • To access your voicemail box
  • To access your voicemail from another extension within the district
  • To access your voicemail from off site
  • Voicemail indicator
  • Voicemail to email
Software Update screen prompting a password

Figure 2. 

Phone Settings

  • Disable tap sounds
  • Adjust volume:
    • Ringer volume
    • Call volume
    • Mute calls
Software Update screen prompting a password

Figure 2. 

Answering Doorbells

Content 3

Software Update screen prompting a password

Figure 2. 

All Call and Paging/Intercom

  • Page within school
  • Page between buildings
Software Update screen prompting a password

Figure 2.