Admin_Directions-GS3350
Version 13.7 by Christine Sklareski on 2025/05/21 10:04
Place Calls
Initiate a call:
- Pick up the handset
- Press the Speaker button on the phone
- Press the Speaker button on the touchscreen
- Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
- Press a name on a button box (speakerphone will engage if not using handset)
Place Ringing Calls
- Place a ringing call to an internal extension:
- Initiate a call
- Use the keypad to enter the extension
- Press Audio call or Video call.
- Please note that if you don't press Audio or Video call, the call will engage after a short delay.
- Video calls will only work on admin phone models. Classroom phone models do not have a camera.
- To disconnect the call, return the handset to the cradle.
- To place a call to an outside phone number:
- Initiate a call
- Use the keypad to press 9 (to access the outside line)
- Use the keypad to enter the external phone number
- Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
- To disconnect the call, return the handset to the cradle.
Place Emergency Calls
- To place an emergency 911 call:
- Pick up the handset or engage the speakerphone
- Dial 911 or 9911 on the keypad.
- Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
- To disconnect the call, return the handset to the cradle or press the Speaker button.
- To place an internal emergency call to alert the office of an issue:
- Pick up the handset or engage the speakerphone
- Dial your building's internal emergency extension on the keypad.
- Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
- To disconnect the call, return the handset to the cradle or press the Speaker button.
Place Conference Calls
To initiate a conference call
GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.- Bring up the dial screen
- Enter the extension number then press on it on the left panel of the screen
- The extension will be added to the dialing field and users can dial another number
- When all extensions have been entered, press "Audio Call" or "Video Call"
Figure 2. Grandstream 3350 Call screen
Answering Calls
- Call ID will show who is calling
- To answer a ringing call
- To answer a second simultaneous call
- To pick up a call ringing at another phone in your group
- To send a ringing call to voicemail instead of answering
Figure 1.
Directory, Speed Dials, Favorites, and Button Boxes
- Directory
- Speed Dials
- Favorites
- Button boxes
Figure 2.
Call Handling
- To transfer a call
- Blind transfer
- Announced transfer
- To transfer a call to voicemail
Press Transfer and then press * and then enter the extension to go to directly to VM
Figure 2.
Pick up groups / Hunt groups / Monitored Extensions
- Pick up groups
- Hunt groups
- Monitored extensions
Figure 2.
Call History
- Find your call history
- Manage call history
- Place calls from call history
Figure 2.
Availability States
- Change availability state when OOO or In Meeting
Figure 2.
Checking Voicemail
- To access your voicemail box
- To access your voicemail from another extension within the district
- To access your voicemail from off site
- Voicemail indicator
- Voicemail to email
Figure 2.
Phone Settings
- Disable tap sounds
- Adjust volume:
- Ringer volume
- Call volume
- Mute calls
Figure 2.
Answering Doorbells
Content 3
Figure 2.
All Call and Paging/Intercom
- Page within school
- Page between buildings
Figure 2.