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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 54.2
edited by Christine Sklareski
on 2025/06/04 08:16
Change comment: There is no comment for this version
To version 25.1
edited by Christine Sklareski
on 2025/05/22 15:07
Change comment: There is no comment for this version

Summary

Details

Page properties
Parent
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1 -Main.DevicesHardware.GrandStream Phones.WebHome
1 +Sandbox.GrandStream Phones.WebHome
Content
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7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 12  
13 13  Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 14  
15 15  
16 -**Things to note:**
16 +Things to note:
17 17  
18 18  * The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 -* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
19 +* Swiping down from the top edge of the display will reveal the Status menu where the user can easily engage do not disturb and mute the microphone.
20 20  
21 -**Home screen of the touch display:**
22 22  
23 -The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
22 +**Home Screen:**
24 24  
24 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
25 25  
26 -[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 27  
28 28  
28 +
29 29  The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
30 30  
31 -[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
31 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
32 32  
33 33  
34 +
35 +
36 +
34 34  
35 35  )))
36 36  
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73 73  
74 74  * **To place a call to an outside phone number**:
75 75  ** Initiate a call
76 -** Dial **9** (to access the outside line)
79 +** Dial 9 (to access the outside line)
77 77  ** Dial the external phone number
78 -** Press Audio call or wait for the call to connect automatically.
81 +** Press Audio call.
79 79  
80 80  == Place Emergency Calls ==
81 81  
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82 82  * **To place an emergency 911 call:**
83 83  ** Initiate a call.
84 84  ** Dial 911 or 9911.
85 -** Press Audio call or wait for the call to connect automatically.
88 +** Press Audio call.
86 86  
87 87  * **To place an internal emergency call to alert the office of an issue:**
88 88  ** Initiate a call.
89 89  ** Dial your building's internal emergency extension.
90 -** Press Audio call or wait for the call to connect automatically.
93 +** Press Audio call.
91 91  
92 92  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
93 93  
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97 97  
98 98  (% class="col-xs-12 col-sm-4" %)
99 99  (((
100 -[[Figure . Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
103 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 101  )))
102 102  )))
103 103  
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109 109  (((
110 110  == Place Conference Calls ==
111 111  
112 -
113 113  (((
114 -* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 -** Enter the first extension number then press on it on the left panel of the screen
116 -** The extension will be added to the dialing field and users can dial another number
117 -** When all extensions have been entered, press "Audio Call" or "Video Call"
116 +**To initiate a conference call from the dial screen:**
117 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
118 118  
119 +* Bring up the dial screen
120 +* Enter the first extension number then press on it on the left panel of the screen
121 +* The extension will be added to the dialing field and users can dial another number
122 +* When all extensions have been entered, press "Audio Call" or "Video Call"
123 +
119 119  * **To initiate a conference call while on a phone call:**
120 120  ** When the phone is on the call screen, tap on the "Conference" button
121 121  ** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
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123 123  ** Tap the "Invite" button to add more members to the conference.
124 124  
125 125  * **To initiate a conference call from the conference soft key:**
126 -** Bring up the dial screen.
127 -** Enter the first extension number then press on it on the left panel of the screen.
128 -** The extension will be added to the dialing field.
129 -** Enter other extensions until all are entered.
130 -** Press "Audio Call" or "Video Call" to begin the conference call.
131 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
131 131  
132 -(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
133 -**Conference Call Management:**
133 +=== Conference Call Management: ===
134 134  
135 135  * (((
136 136  **Attendee management**:
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154 154  
155 155  (% class="col-xs-12 col-sm-4" %)
156 156  (((
157 -[[Figure . Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
157 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
158 158  
159 159  
160 -[[Figure .Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
160 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
161 161  )))
162 162  )))
163 163  
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173 173  Caller ID will show who is calling.
174 174  
175 175  * **To answer a single incoming call**:
176 -** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
176 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
177 177  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
178 178  
179 179  * **To answer an incoming call during an active call:**
180 180  ** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
181 -
181 +**
182 182  * **To pick up a call ringing at another phone in your group**
183 -** Lift the handset and press the PICKUP button.
184 -
183 +**
185 185  * **To send a ringing call to voicemail instead of answering**
186 -** Press **Reject** on the phone display to transfer the call to voicemail.
185 +**
187 187  )))
188 188  
189 189  
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190 190  
191 191  (% class="col-xs-12 col-sm-4" %)
192 192  (((
193 -[[Figure  Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
192 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
194 194  
195 -[[Figure . Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
194 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
196 196  )))
197 197  )))
198 198  
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225 225  
226 226  (% class="col-xs-12 col-sm-4" %)
227 227  (((
228 -[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
227 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
229 229  )))
230 230  )))
231 231  
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239 239  = Call Handling =
240 240  
241 241  
242 -* **To transfer a call to another extension: **
241 +* **To transfer a call **
243 243  ** **Blind transfer:**
244 244  *** While on a call, tap the **Transfer** button.
245 245  *** Select **Transfer** to bring up the transfer screen.
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247 247  *** Enter the extension.
248 248  *** Tap on the **Transfer** softkey.
249 249  *** The call will transfer to the extension and the phone system will hang up the call.
250 -** **Attended transfer**
251 -*** While on a call, tap the **Transfer** button.
252 -*** Select **Transfer** to bring up the transfer screen.
253 -*** Select the transfer mode (Blind is the default): change it to **Attended**
254 -*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 255  
256 -* **To transfer a call directly to voicemail:**
257 -** Press** Transfer **
258 -** Press** * **(star button)
259 -** **Enter the desired voicemail extension.**
260 -** Press** Blind Transfer **to go to directly to voicemail.
250 +* **Attended transfer**
251 +** While on a call, tap the **Transfer** button.
252 +** Select **Transfer** to bring up the transfer screen.
253 +** Select the transfer mode (Blind is the default): change it to **Attended**
254 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
255 +
256 +* **To transfer a call to voicemail**
257 +** (((
258 +Press Transfer and then press * and then enter the extension to go to directly to VM
261 261  )))
260 +)))
262 262  
263 263  
264 264  
265 265  (% class="col-xs-12 col-sm-4" %)
266 266  (((
267 -[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
266 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
268 268  
269 -[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
268 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
270 270  )))
271 271  )))
272 272  
273 273  
274 -
275 -
276 276  ----
277 277  
278 278  (% class="row" %)
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291 291  
292 292  (% class="col-xs-12 col-sm-4" %)
293 293  (((
294 -[[Figure . >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
291 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
295 295  )))
296 296  )))
297 297  
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306 306  
307 307  * Tap the **Call History** softkey (bottom button) on the right side of the home screen.
308 308  * Initiate a call from the history by tapping the green call or video buttons.
309 -
310 -== Missed Calls ==
311 -
312 -* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
313 -* Tap the green phone icon to return the call.
314 -* Tap anywhere on the display except the missed call prompt to return to the home screen.
315 315  )))
316 316  
317 317  
... ... @@ -318,27 +318,7 @@
318 318  
319 319  (% class="col-xs-12 col-sm-4" %)
320 320  (((
321 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
322 -
323 -
324 -[[Figure . Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
325 -
326 -
327 -
328 -
329 -
330 -
331 -
332 -
333 -
334 -
335 -
336 -
337 -
338 -
339 -
340 -
341 -
312 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
342 342  )))
343 343  )))
344 344  
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354 354  * **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
355 355  ** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
356 356  ** Tap the DND icon to turn it on and off.
357 -** Calls can still be made out when the phone is in DND.
358 358  
329 +
359 359  * **Pressing the mute button on the right side of phone pad:**
360 -** During a call: will mute the microphone.
361 -** Off a call: will engage do not disturb for the phone.
331 +** During a call, will mute the microphone.
332 +** Off a call, will engage do not disturb for the phone.
362 362  
363 363  
364 364  )))
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367 367  
368 368  (% class="col-xs-12 col-sm-4" %)
369 369  (((
370 -[[Figure . >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
371 -
372 -
373 -
374 -
375 -
376 -
377 -
378 -
379 -
380 -
381 -[[Figure .>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
341 +[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
382 382  )))
383 383  )))
384 384  
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390 390  (((
391 391  = Voicemail =
392 392  
393 -* No voicemails will be stored locally on the phones.
394 -* All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System".
395 -* The .wav files will need to be downloaded to the computer and played in Apple Music.
396 -* Your Grandstream phone will flash red when there is an unheard voicemail. Once the voicemail has been downloaded from the email, the desk phone will no longer flash red.
353 +* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
354 +* Voicemails will be sent to email as a .wav file.
355 +* Voicemails can also be accessed through the Wave phone app, if using.
397 397  )))
398 398  
399 399  
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400 400  
401 401  (% class="col-xs-12 col-sm-4" %)
402 402  (((
403 -[[Figure . Grandstream voicemail to email view>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
362 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
404 404  )))
405 405  )))
406 406  
... ... @@ -420,6 +420,7 @@
420 420  ** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
421 421  ** Disable touch sounds and tones in **Other Settings.**
422 422  
382 +
423 423  * **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
424 424  ** Tap the Home button
425 425  ** Swipe left to the second page and tap **Settings**
... ... @@ -427,6 +427,7 @@
427 427  ** Tap **Other Sounds**
428 428  ** Disable Touch sounds and Touch tone
429 429  
390 +
430 430  * **Adjust the Display:**
431 431  ** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
432 432  )))
... ... @@ -434,7 +434,7 @@
434 434  
435 435  (% class="col-xs-12 col-sm-4" %)
436 436  (((
437 -[[Figure . >>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
398 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
438 438  )))
439 439  )))
440 440  
... ... @@ -448,12 +448,12 @@
448 448  (((
449 449  = Answering Doorbells =
450 450  
451 -The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
412 +The Grandstream 3350 model can be connected to the door system to allow office staff and administrators to open the main building door, initiate calls with the visitors and get real time audio/video stream.
452 452  
453 453  
454 -* Press **Open **to open the door for visitors.
455 -* Press **Answer** to answer the call and speak to the visitor.
456 -* Press **Reject** to hang up the call.
415 +* Press **Open **to open the door
416 +* Press **Answer** to answer the call
417 +* Press **Reject** to deny access through the door.
457 457  )))
458 458  
459 459  
... ... @@ -460,7 +460,7 @@
460 460  
461 461  (% class="col-xs-12 col-sm-4" %)
462 462  (((
463 -[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
424 +[[Figure . Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="215" width="360"]]
464 464  )))
465 465  )))
466 466  
... ... @@ -492,11 +492,10 @@
492 492  (((
493 493  (% class="col-xs-12 col-sm-8" %)
494 494  (((
495 -= Restart the Phone =
456 += Extra =
496 496  
497 -* Disconnect the phone cord from the back.
498 -* Wait a minute and then reconnect it to the same port.
499 -* The phone will become functional after two minutes.
458 +* E:
459 +* E
500 500  )))
501 501  
502 502  
... ... @@ -503,8 +503,6 @@
503 503  
504 504  (% class="col-xs-12 col-sm-4" %)
505 505  (((
506 -[[Figure . >>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
466 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
507 507  )))
508 508  )))
509 -
510 -~)~)~)
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