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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 23.17
edited by Christine Sklareski
on 2025/05/22 12:18
Change comment: There is no comment for this version
To version 17.6
edited by Christine Sklareski
on 2025/05/21 11:22
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 -
15 -
16 -Things to note:
17 -
18 -* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed.
19 -
20 -
21 -**Home Screen:**
22 -
23 -The home screen has speed dials set up on the left side. At the top of the speed dial list shows the user's name and extension who is signed in to the phone. On the right side of the phone displays from top to bottom, the call softkey, contacts and call history.
24 -
25 -
26 -
27 -The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 -
29 -
30 -
31 -
32 -
33 -
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
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36 36  
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49 49  (((
50 50  (% class="col-xs-12 col-sm-8" %)
51 51  (((
52 -= Place Calls =
30 += **Place Calls** =
53 53  
54 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
55 55  
56 -== Multiple ways to Initiate a call: ==
34 +== Initiate a call: ==
57 57  
58 58  1. Pick up the handset
59 59  1. Press the Speaker button on the phone
60 60  1. Press the Speaker button on the touchscreen
61 -1. Press a name in the Speed dial menu on the touchscreen
62 -1. Press a name on a button box
39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 +1. Press a name on a button box (speakerphone will engage if not using handset)
63 63  
64 -== Place Calls ==
42 +== Place Ringing Calls ==
65 65  
66 66  * **Place a ringing call to an internal extension:**
67 67  ** Initiate a call
68 68  ** Use the keypad to enter the extension
69 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
70 -
71 -(% style="display:none" %)
72 -
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
73 73  * **To place a call to an outside phone number**:
74 74  ** Initiate a call
75 -** Dial 9 (to access the outside line)
76 -** Dial the external phone number
77 -** Press Audio call.
54 +** Use the keypad to press 9 (to access the outside line)
55 +** Use the keypad to enter the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
78 78  
79 79  == Place Emergency Calls ==
80 80  
81 81  * **To place an emergency 911 call:**
82 -** Initiate a call.
83 -** Dial 911 or 9911.
84 -** Press Audio call.
85 -
62 +** Pick up the handset or engage the speakerphone
63 +** Dial 911 or 9911 on the keypad.
64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 +
86 86  * **To place an internal emergency call to alert the office of an issue:**
87 -** Initiate a call.
88 -** Dial your building's internal emergency extension.
89 -** Press Audio call.
68 +** Pick up the handset or engage the speakerphone
69 +** Dial your building's internal emergency extension on the keypad.
70 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
90 90  
91 91  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
92 92  
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108 108  (((
109 109  == Place Conference Calls ==
110 110  
111 -(((
93 +* (((
112 112  **To initiate a conference call from the dial screen:**
113 113  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
114 114  
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117 117  * The extension will be added to the dialing field and users can dial another number
118 118  * When all extensions have been entered, press "Audio Call" or "Video Call"
119 119  
120 -* **To initiate a conference call while on a phone call:**
121 -** When the phone is on the call screen, tap on the "Conference" button
122 -** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
123 -** After the call is established, the conference screen is brought up.
124 -** Tap the "Invite" button to add more members to the conference.
125 125  
126 -* **To initiate a conference call from the conference soft key:**
127 -** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
103 +**To initiate a conference call while on a phone call:**
128 128  
129 -=== Conference Call Management: ===
105 +* When the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* After the call is established, the conference screen is brought up.
108 +* Tap the "Invite" button to add more members to the conference.
130 130  
131 -* (((
132 -**Attendee management**:
133 133  
134 -* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
135 -* **Mute**: Tap the extension and then click the Mute button.
136 -* **Video on**: Tap the extension and tap the Video on button.
137 -)))
111 +**To initiate a conference call from the conference soft key:**
138 138  
139 -* **End a conference call:**
140 -** Tap the red handset button to end the call for everyone.
141 -** Individuals who disconnect from the call will exit but all other parties will remain.
142 -
143 -
113 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
144 144  )))
145 145  
146 146  
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170 170  
171 171  * **To answer a single incoming call**:
172 172  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
173 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
143 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
174 174  
175 -* **To answer an incoming call during an active call:**
176 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
145 +* **To answer a second simultaneous call**
177 177  **
178 -* **To pick up a call ringing at another phone in your group**
179 -**
180 -* **To send a ringing call to voicemail instead of answering**
181 -**
147 +* To pick up a call ringing at another phone in your group
148 +* To send a ringing call to voicemail instead of answering
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183 183  
184 184  
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187 187  (((
188 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
155 +[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
189 189  
190 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
157 +[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
191 191  )))
192 192  )))
193 193  
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200 200  = Directory, Speed Dials, Favorites, and Button Boxes =
201 201  
202 202  
203 -* **Finding extensions in the Directory**:
204 -** Tap the **User** icon on the right side of the home screen
205 -** In the left menu, tap **LDAP**
206 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
207 -** Tap the **green** **phone** icon to place a call.
208 -
209 -
210 -* **Frequently called contact list**:
211 -** Tap the **User** icon on the right side of the home screen
212 -** In the left menu, tap **LDAP**
213 -** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
214 -** Tap the **Download** button to save the extension to the contact list.
215 -
216 -
217 -* **Button boxes**
170 +* Directory
171 +* Speed Dials
172 +* Favorites
173 +* Button boxes
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219 219  
220 220  
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236 236  
237 237  
238 238  * To transfer a call 
239 -** Blind transfer:
240 -*** While on a call, tap the Transfer button.
241 -*** Select Transfer to bring up the transfer screen.
242 -*** Select the transfer mode "Blind" or Attended" (blind is by default)
243 -*** Enter the extension.
244 -*** Tap on the Transfer softkey.
245 -*** The call will transfer to the extension and the phone system will hang up the call.
195 +** Blind transfer
246 246  ** Announced transfer
247 247  * To transfer a call to voicemail
248 248  ** (((
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290 290  = Call History =
291 291  
292 292  
293 -* **Find the call history:**
294 -** Tap the Call History button on the right menu of the home screen.
295 -** Initiate a call from the history by tapping the green call or video buttons.
243 +* Find your call history
244 +* Manage call history
245 +* Place calls from call history
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297 297  
298 298  
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302 -[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
252 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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417 417  )))
418 418  
419 -----
420 -
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424 -(((
425 -= Phone Settings =
426 -
427 -
428 -* Touch Tones
429 -* Ring Tones
430 -)))
431 -
432 -
433 -
434 -(% class="col-xs-12 col-sm-4" %)
435 -(((
436 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
437 -)))
438 -)))
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